We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

The Customer Experience Coordinator II is dedicated to providing an exceptional customer experience for every Amcor customer. Excellent interpersonal skills while being conscientious of maintaining confidentiality are critical. This role will also provide a wide range of administrative support to the Customer Experience, Global Business Development, and R&D teams.
 

WHAT YOU GET TO DO

• Support the customer experience; provide professional impression through courteous, friendly and efficient customer service.
• Effective compilation, creation and use of global Amcor marketing content, including product samples, utilized within Amcor globally (logos, trademarks, videos)
• Active liaison with Amcor division marketing departments
• Partner with Customer Experience team to:
• Manage and help develop content on interactive lobby wall
• Work independently with internal customers such as marketing and R&D, as well as international divisions, to collaborate and develop valuable content to leverage global market initiatives.
• Conduct and analyze internal and external survey’s to understand the effectiveness and key performance drivers within the Customer Experience program offerings
• Assist with troubleshooting technical and operating the technology for various media displays.
• Development and Training of core tour script
• Analysis of data related to customer visits.
• Maintaining customer samples, giveaways – heighten customer appreciation and engagement
• Aid in the support of the Catalyst™ SharePoint site
• Back up Customer Experience Manager, as required
• Customer visit coordination (Up to 75% of all visits)
• Provide administrative support to the Amcor Global Development team and assist in supporting the Amcor R&D Leadership team, as needed. This includes, but is not limited to: creating presentation decks and materials; project support; facilitation of global product sample exchange program, ordering and inventory management of various office materials; internal meeting coordination & room set-up
• Specialized event planning support & coordination
• Support facility scheduling conference rooms, as requested.
• Support and facilitate catering deliveries, setup and cleanup for external & internal meeting events.
• Work directly with vendors, contractors, and other external contacts
• Excellent customer facing interactions, driving a customer-centric experience
• Facility support in various areas
   

WHAT WE VALUE

• Proven interpersonal, analytical, organizational, customer service and communication skills
• Outgoing, self-motivated and ability to initiate conversations with customers and take pro-active approach to dealing with them; as well as communicate with tact and diplomacy and present a professional image for the Innovation Center
• Sound knowledge of the customer service concept and its importance in developing and expanding customer relationships.
• Collaboration and Influence
• Results Orientation
• Technical Capability
• Detailed communications
   

WHAT WE WANT FROM YOU

• Bachelor Degree preferred
• 3 years experience in a customer facing/supporting role

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links  "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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