Operations Service Leader

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

The Operations Partner is responsible for managing the service activities at the account. He/she will either be dedicated to the management of a large, single project, or will manage a number of smaller projects in parallel.

What will your job look like?

• The Operations Partner (COM) collaborates with the Service partner & Customer Service Executive (CSE), who has overall responsibility for Amdocs business with the customer.
• He/she has teams that maintain Amdocs customer and business centricity and should focus on an in-depth understanding of the customer’s business requirements, processes, and technical systems.
• The COM manages, through a dotted line relationship, the equivalent management (Director or Project Managers (PMs)) from the relevant CCs in OCC (ADM and PSG), and covers production activity 24/7.
• The COM and CSE are linked by common goals, targets, and performance measurements. In addition, the COM interacts with the Customer Delivery Manager (CDM), who leads Delivery activity until production BAU, and performs a handshake with the CDM/Deployment Manager.

All you need is...

• At least a Bachelor’s degree.
• At least 10 years’ experience in managing and leading big teams.
• Experience in Amdocs product portfolio (e.g CES 10)
• Experience of Program Management of tier 1 customer is added advantage.
• Proven track record of managing customers and large organizations/projects.
• Proven planning and execution capabilities.
• In-depth business understanding of the customer’s environment and the intended use of the system developed.
• Ability to work within a matrix.

Why you will love this job:

• You will be educated to quality – perception of quality (DNA).Use methodology as the beacon.
• You will have p roactive approach to identify potential obstacles and problems.
• You will drive constant improvements; plan and execute ongoing quality improvement plan; strive for zero defects and zero surprises