OSS Solution Specialist - Middletown, NJ

Job ID: 195251

Required Travel : No Travel

Location: Middletown, NJ

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Responsible for system solution & design, writing & maintaining user stories, modifying, debugging and/or maintaining software solutions for systems while working with different user groups and customers as part of the innovative AT&T team in the Network / OSS domain.

What will your job look like?

• You will take ownership and accountability of specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues
• You will work with the internal customers to understand their business needs and requirements.
• You will be presented with demos of the software products by the development teams with internal/external customers.
• You will use your knowledge of the product/solution and technologies to influence the direction and evolution of the product/solution.
• You will create user stories that will define to the development teams the needs and requirements in a way that the end results will ensure the satisfaction of the end users.
• You will bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools, various innovative techniques, and reusing existing solutions. Such as automation, reduce design complexity, reduce time to response, and simplify the client/end-user experience.
• You will ensure enterprise architecture vision effectiveness & vision is aligned in the products designed by you.
• You will work very closely with the users, the development teams, test teams and overall end to end solution team in a good collaborative way.
• You will represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews). Builds relationships with internal customers/stakeholders
  
  

All you need is...

• Bachelor's degree in Science/IT/Computing or equivalent.
• 7-8 years' experience designing software applications
• Expertise in creating and presenting user stories
• Solid understanding of software development processes and procedures
• Strong analytical and problem-solving skills with a high attention to detail
• Experience in Agile and/or SAFe development methodologies
• Excellent verbal and written communication skills
  
  

Even Better if you have...

• Telecom Domain Knowledge (OSS preferred)
• Knowledge of Network architectures, Inventory Creation, Management and Provisioning
• Knowledge of Provisioning for Customer Services
• Experience working with ServiceNow telecom modules such as OMT, ITOM, CSM [for telecom customers]
• Knowledge of various TM Forum APIs used for Product, Inventory, & Service Management.
• Microsoft Azure Certification (Solutions)
  
  

Why You Will Love This Job

• You will serve as an expert on specific technology.
• You will take an active role in designing the future products of the organization.
• You will be part of a big new transformation projects.
• We provide stellar benefits from health to dental to unlimited vacation and parental leave!
  
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce