What are the responsibilities and job description for the Account/Project Support Coordinator I position at AMECO?
Summary:
Performs a variety of customer service and account support tasks including order processing, invoicing, reporting, order confirmation, responding to internal and external customer service and e-commerce inquiries, ensuring customer needs and satisfaction are met, while providing ongoing support for other departmental activities as needed.
Responsibilities:
Tracking Regular and Air Freight Shipments
- Identifying Customer tracking needs and obtaining information to fill that need
- Confirm orders, delivery, and provide order follow-up.
- Communicate to the internal team on tracking and shipment concerns
- Properly record all activity with customer in CRM
- Enter data into ERP
- Monitor and assist with responding to electronically submitted e-commerce customer questions/inquires
Expedite back orders for Sales Department
- Communicate progress via email and phone with Internal team
- Communicate issues with discrepancy.
- Confirm back orders and provide back-order follow-up with customer
- Calling vendors to get ship dates.
Qualifications:
- Qualified candidates will have a minimum of two years’ customer service experience, preferably in a fast-paced environment.
- Proven track record of achievement in a customer service required.
- Intermediate to expert level user experience with Microsoft Excel/spreadsheets.
- Accurate data entry experience, along with proficiency in other Microsoft Office applications are required.
- Prior SAP experience would be a definite plus, particularly SAP Business One.
- Individuals need to have excellent communication skills, high energy, and the ability to interact professionally with associates at all levels.
- Essential to juggle multiple time-sensitive priorities, while delivering quality support in a fast-paced service excellent environment.
- Superior follow-up skills, persistence, organized and results oriented.
- Flexible and able to change focus as needs/workload dictates.
- Must be able to work well within a team environment.
Working Conditions: Onsite / Office environment
What we provide:
In return, we invest in our associates through career development, continued training, advancement opportunities, job stability and competitive compensation and benefit package including:
- Employee Development
- Medical: PPO & HDP HSA or FSA
- Dental
- Vision
- 8 Paid Holidays
- PTO
- 401K Plan w/ 4% company match
- Company Paid Life & STD & LTD
- Employee Assistance Program (EAP)
- Supplemental Policies; Accident, AD&D, Critical Illness, Hospital Indemnity, Life
Who are we: AMECO is a full-service, global supplier of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies. At AMECO, expertise is the commitment to provide the highest levels of knowledge and experience in all areas of the business, utilizing the company’s resources to provide the expertise Clients need.
We have a proven track record of delivering increased productivity, cost reduction, schedule certainty, and performance reliability on project sites and in operating facilities throughout North America. AMECO delivers expertise in managing significant work scopes related to construction indirect products and services for capital construction project owners, contractors, and government, as well as ongoing plant operation support with an emphasis on oil, gas, chemicals, mining, power, pharmaceutical/ biotech, general manufacturing, and infrastructure end markets.
