What are the responsibilities and job description for the Client Service Associate (Teller - 40 hours) - Cinco Ranch-Mason Road / Katy, TX position at Amegy Bank?
At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow.
We are looking for a dynamic, customer-focused individual to join our team as a Client Service Associate (Teller) at our Cinco Ranch-Mason Road Banking Center in Katy, TX . In this role, you will be the face of our bank, delivering exceptional service and assisting customers with their banking needs.
This position offers significant growth opportunities within the banking industry and plays a crucial part in delivering an outstanding customer experience. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we would love to speak with you!
Essential Functions:
Provide full-service banking by accurately processing all financial transactions in a timely manner within established authorized limits, while maintaining an acceptable balancing record.
Utilize knowledge of available bank products and services to expand and increase client relationships.
Identify and address clients’ needs by providing a variety of services which may include issuing counter checks, conducting account maintenance, performing money transfers, and receiving loan payments.
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
Explore, identify, and maximize cross-selling of bank products based on clients’ needs.
Perform all duties in compliance with laws, regulations, and bank policies and procedures.
Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
Adhere to the bank’s security policies while maintaining confidentiality of bank records and client information.
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent required.
At least 1 year of experience in customer service, banking, cashiering, balancing, and sales or a related field.
Prior experience in a customer service or cash handling role is preferred.
Excellent customer service skills with the ability to communicate effectively.
Basic math skills and proficiency in using computers and cash handling equipment.
Strong attention to detail and accuracy in handling financial transactions.
Knowledge of banking products and services a plus.
Proficiency in cross-selling bank products tailored to clients’ specific needs.
Experience in meeting or exceeding sales goals and referral targets.
Reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while maintaining professionalism.
Hours:
Monday through Friday: 8:30 AM to 5:15 PM
Saturday: 8:45 AM to 1:15 PM
This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above.
Benefits:
At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth.
Medical, Dental and Vision Insurance – START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
We are looking for a dynamic, customer-focused individual to join our team as a Client Service Associate (Teller) at our Cinco Ranch-Mason Road Banking Center in Katy, TX . In this role, you will be the face of our bank, delivering exceptional service and assisting customers with their banking needs.
This position offers significant growth opportunities within the banking industry and plays a crucial part in delivering an outstanding customer experience. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we would love to speak with you!
Essential Functions:
Provide full-service banking by accurately processing all financial transactions in a timely manner within established authorized limits, while maintaining an acceptable balancing record.
Utilize knowledge of available bank products and services to expand and increase client relationships.
Identify and address clients’ needs by providing a variety of services which may include issuing counter checks, conducting account maintenance, performing money transfers, and receiving loan payments.
Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
Explore, identify, and maximize cross-selling of bank products based on clients’ needs.
Perform all duties in compliance with laws, regulations, and bank policies and procedures.
Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
Adhere to the bank’s security policies while maintaining confidentiality of bank records and client information.
Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent required.
At least 1 year of experience in customer service, banking, cashiering, balancing, and sales or a related field.
Prior experience in a customer service or cash handling role is preferred.
Excellent customer service skills with the ability to communicate effectively.
Basic math skills and proficiency in using computers and cash handling equipment.
Strong attention to detail and accuracy in handling financial transactions.
Knowledge of banking products and services a plus.
Proficiency in cross-selling bank products tailored to clients’ specific needs.
Experience in meeting or exceeding sales goals and referral targets.
Reliable attendance and exceptional time management skills.
Ability to work efficiently in a fast-paced environment while maintaining professionalism.
Hours:
Monday through Friday: 8:30 AM to 5:15 PM
Saturday: 8:45 AM to 1:15 PM
This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above.
Benefits:
At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth.
Medical, Dental and Vision Insurance – START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
401(k) plan with company match and Profit Sharing.
Mental health benefits including coaching and therapy sessions.
Tuition Reimbursement for qualifying employees.
Employee Ambassador preferred banking products.
Competitive compensation in line with work experience.
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.
