What are the responsibilities and job description for the Host/Hostess position at Amelia Gene's?
Major Responsibility : Serve as the 'face' of the restaurant and first point of contact for arriving guests to make a positive initial impression.
Supporting Actions :
When possible, open the front door for guests entering or leaving the restaurant.
Acknowledge the guest the moment they walk in without making the guest be the first to show friendliness or give a greeting; Offer to take guests' coats if applicable.
If speaking to arriving guests immediately is not possible, provide a simple glance / nod to acknowledge their presence.
Greet guests in front of host / hostess stand when possible, vs. standing behind podium.
Use an opening sentence like, "Good Evening! Welcome to ______. Will you be dining with us this evening or are you here for drinks"?; Inquire if they have made a reservation and proceed to seat them if a table is available.
For guests who do not have reservations, direct them to the appropriate waiting areas such as the bar or lounge.
Escort guests to available table and engage in simple conversation to determine their experience with the restaurant; Pass any applicable information on to server that will enhance the guest experience. Inquire as to whether or not any guests have food allergies that the Chef / kitchen team should be aware of.
Answer phone using proper telephone etiquette. If dealing with a in-person guest when phone rings, politely ask guest on phone to hold for a moment while completing interaction with in-person guest.
Directly hand menus to each guest seated at table; Point out location of key information on the menu and any specials being offered.
Assist servers by taking initial drink orders when necessary; Ensure that standards for responsible alcoholic beverage service are adhered to.
Address complaints promptly in a courteous manner, and notify manager of escalated issues.
When needed, assist in process payment and making change.
Attend to other guest needs throughout the dining experience as warranted.
Major Responsibility : Execute proper dining room management to support servers in delivering an efficient and timely dining experience for every guest.
Supporting Actions :
Monitor open dining sections of the restaurant for empty and cleaned tables.
Estimate wait times and monitor the waiting list; Maintain communication with waiting customers and ensure that needs are met while they are waiting.
Work proactively to fulfill special seating requests whenever possible.
Seat guests at tables that distribute the workload effectively to all servers so as to not overload or distract servers from delivering an exceptional dining experience.
Move tables together to accommodate large parties.
Inspect tables and serving stations to insure that they are clean, neat, and contain the necessary dining room supplies.
Major Responsibility : Maintain CRG's standards for cleanliness and sanitation throughout host stand area to include interior / exterior entrance, lobby / wait area, and restrooms.
Supporting Actions :
Maintain a presentable image throughout the entrance of restaurant by keeping area neat and clean, sweeping as necessary, wipes down seating and removing any visible trash.
Clean all entry area glass with appropriate cleaners.
Check cleanliness of restrooms a minimum of once per hour.
Assist with re-stocking of equipment and supplies
Maintains proper supply of clean menus.
Perform other related duties, tasks and responsibilities as required from time to time.
Major Responsibility : Contribute to goal of 100% customer satisfaction through personal commitment to teamwork and service.
Supporting Actions :
Follow all CRG uniform and grooming standards.
Attend pre-shift meetings and follow instructions from management; Ask questions to ensure clear and complete understanding of event flow, needs and assignments.
Follow established procedure for time and attendance and taking assigned meal breaks.
Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
Participate in and foster positive team relations with wait staff, bartenders and management.
Perform other related duties, tasks and responsibilities as required from time to time.
Major Responsibility : Implement, support and maintain standards for workplace safety at all times.
Supporting Actions :
Follow all established standards and guidelines for sanitation and safe food handling.
Continuously observe surroundings and maintain awareness of all customer activities; Immediately report suspicious, violent or inappropriate behavior.
Wash and dry hands frequently.
Utilize proper lifting procedures; Use caution when carrying trays; Utilize a hand truck or cart to transport large items and ask for assistance when necessary.
Do not move too quickly or run through restaurant areas.
Move cautiously near corners and when carrying things; Report any blind corners, problem floor surfaces, or hazardous areas.
Job Qualifications / Skills
Required :
21 years of age or older.
High school graduate or equivalent.
Sufficient exposure to a food service environment.
Ability to understand written and oral direction and to communicate same with others.
Ability to promote and participate in a team environment.
Ability to work independently and in a high stress, fast paced environment
Ability to perform simple mathematical calculations
Preferred :
TABC certified
Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
Other Requirements :
Requires lifting up to 50 pounds on a regular and continuing basis. Must be able to work in extremes of cold and heat. Hours may be extended or irregular to include nights, weekends and holidays.
Must be able to meet the following requirements with reasonable accommodation :
While performing the duties of this job, an employee is regularly required to stand for prolonged periods of time.
The employee must be able to use hands to finger, handle, feel, reach with hands and arms, and taste or smell.
The employee is occasionally required to stoop, kneel, or crouch.
The employee must regularly lift and / or move up to 50 pounds, and carry approximately 20 feet.
Ability to physically walk approximately one-fourth (¼) of a mile
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
While performing duties of this job, the associate is frequently exposed to moving mechanical parts and extreme heat.
Employee must be able to perform repetitive motions.
The employee is occasionally exposed to wet and / or humid conditions and extreme cold.
Employee must be able to work in a cold environment - such as when working in walk-in refrigerators.
The employee frequently has hands in soapy water and / or cleaning and sanitizing chemicals.
Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Employee must be able to operate in an environment with moderate to high noise
Employee must have the ability to walk with non-skid shoes at all times.
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