Regional COD West Coast

The Amen Clinics Method revolutionizes brain health through a comprehensive, integrative approach that includes detailed clinical histories, SPECT imaging, neuropsychological testing, and laboratory studies to tailor treatment to each patient using the least toxic and most effective methods. With a proven track record of success, SPECT imaging has been shown to alter diagnoses or treatment plans in 79% of cases. At Amen Clinics, we are dedicated to transforming the diagnosis and treatment of brain illnesses, striving for a world without mental illness by pioneering innovative, patient-centered care.

The Ideal Candidate:

You might be the one we are looking for if you are a mission-driven leader with a passion for making a meaningful difference in the world, particularly in the way mental health is understood and treated in America. The ideal candidate is tenacious, resourceful, and collaborative, with exceptional interpersonal and leadership skills. You are intelligent, articulate, and possess strong business acumen, excelling at building relationships and developing high-performing teams. You inspire and push others to reach their full potential while demonstrating kindness, respect, and a willingness to go the extra mile. You thrive in challenging situations, remain undeterred by setbacks, and bring a "never-give-up" mentality to everything you do. Analytical and persuasive, you understand how to navigate complex scenarios and lead transformative changes while staying grounded in the values of care, support, and ethical decision-making. If this sounds like you, we invite you to apply and to join our mission to end mental illness by creating a revolution in brain health.

Job Description Summary:

The Regional Clinical Outreach Director (RCOD) is responsible for leading a regional outreach/ business development team comprising up to ten Clinical Outreach Managers (COMs). This role focuses on achieving referral and revenue goals, fostering account growth, and driving overall success for Amen Clinics within the assigned region. The RCOD will design, implement, and manage regional sales plans, emphasizing individual and team development, strategic account growth, and the cultivation of new and recurring referral sources. Additionally, the RCOD will oversee customer satisfaction and market share growth while upholding the company’s standards for professionalism and ethical business practices.

This position requires direct engagement with healthcare and legal professionals, including but not limited to, therapists, physicians, attorneys, social workers, schools, churches, and executive coaches, to drive appropriate referrals. The RCOD will provide hands-on leadership, including in-person visits and coaching sessions with COMs to support targeted outreach. The RCOD is also responsible for recruiting, selecting, and developing a high-performing team through field coaching and ongoing professional development.

 To achieve these objectives, the RCOD will create annual and quarterly business development plans, setting clear goals, forecasting revenue, and monitoring progress against established metrics. Regular reporting to management, analysis of market trends, and competitive intelligence will guide strategic adjustments and ensure alignment with company goals. The RCOD must also cultivate excellent product knowledge and maintain an acute awareness of market conditions.

 As a key leader, the RCOD will collaborate extensively across the organization, engaging with internal stakeholders to support enterprise-wide objectives. This position requires residence within the assigned geographic region and adherence to the highest standards of professionalism and integrity.
 

Major Tasks, Duties and Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a high-performing team of Clinical Outreach Managers (COMs).
• Recruit, hire, and train COMs, ensuring competency in the Amen Method, healthcare market, and account management.
• Establish an environment of accountability, ethical practices, and high performance.

Sales Strategy & Performance

• Set and execute the regional vision and business plan to achieve referral and revenue goals.
• Monitor and report regional sales forecasts and performance metrics, ensuring alignment with company objectives.
• Hit or exceed professional referrals and new referring professional goals for the region. 
• Analyze market trends and competitive information to guide sales strategy and team actions.

Business Development & Account Management

• Build and maintain relationships with key referral partners and customers through strategic outreach and in-person support.
• Create and execute strategic business development plans tailored to regional needs.
• Ensure COMs prioritize opportunities and improve results through efficient resource utilization and planning.

Training & Capability Development

• Assess and enhance COMs’ skills through regular field evaluations and feedback.
• Conduct regular meetings, including weekly 1:1s, monthly account reviews, and quarterly business reviews.
• Facilitate ongoing training and coaching to optimize team performance and execution.

Event & Resource Management

• Support regional and national events to strengthen relationships and expand outreach.
• Maximize the regional budget to support strategic goals and drive business results.

Data Analysis & Reporting

• Track and analyze territory and regional data to inform strategies and improve outcomes.
• Ensure accurate and timely data capture and reporting in the CRM and other scorecards.
• Provide clear, constructive communication to leadership regarding performance and revenue projections.

Cross-Functional Collaboration

• Collaborate closely with internal teams (e.g., marketing, clinic leadership, and sales leaders) to foster strong operational networks and support organizational goals.
• Work closely with your direct supervisor. 

Skills, Knowledge, and Competencies Required:

Leadership and Team Management

• Ability to lead, develop, and engage high-performing, diverse teams.
• Strong accountability skills, including setting clear expectations and robust performance management.
• Proven success in talent retention and creating a collaborative, goal-oriented culture.

Communication and Interpersonal Skills

• Excellent interpersonal and influence skills with the ability to engage customers productively through active listening.
• High command of scientific or clinical information with the ability to effectively tailor communication to various audiences.

Strategic and Critical Thinking

• Strong critical thinking and solution-oriented mindset to manage multiple tasks in a fast-paced environment.
• High competency in strategic planning and execution to achieve business objectives.

Industry Knowledge and Initiative

• Proven experience developing key customers and segments within the healthcare provider space.
• Demonstrates initiative and adaptability in dynamic environments.
• Actively participates in educational opportunities, industry events, and conferences to stay updated.

Technical and Professional Competency

• Proficient in MS Office, CRM tools (e.g., Salesforce), EHR/EMR, and database management.
• Computer literacy in word processing, spreadsheets, presentations, and database systems.
• Ability to learn quickly, grasp new concepts, and address unfamiliar challenges effectively.

Cultural and Organizational Alignment

• Committed to Amen Clinics' vision, mission, core values, and culture.
• Demonstrates trustworthiness, integrity, and accountability.

Flexibility and Work Ethic

• Open to flexible working hours and days to meet organizational needs.

Education and Experience Requirements:

• Bachelor’s Degree required, ideally in business or related fields such as marketing or communications, master’s degree preferred.
• Minimum of (7) years of cross functional experience in key roles (e.g., Sales, Clinical Outreach, Marketing, Strategic Marketing, or Business Development).
• At minimum 3-5 years of management-related experience or prior direct leadership experience in the healthcare field; additional years preferred.
• Proven history of success (5 years achieving goal or above) in a Clinical Outreach or Business Development role having consistent performance in complex markets with diverse customer segments.
• Experience working in a fee-for-service environment preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Some physical demands are:

• Sitting for extended periods.
• Frequent typing and viewing computer screens.
• Frequent use of hands and fingers with machines, such as computers, fax machines, scanners, and telephones.
  • Frequent hearing, listening, and speaking by telephone and in person.
  • Frequently standing, walking, reaching with hands and arms, and stooping or bending.
  • Travel up to 50% by car, train, airplane etc.

Work Environment:

The work environment conditions described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work indoors in a temperature-controlled environment.
• The noise level is usually moderate except for travel noises such as planes, etc.

Amen Clinics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.