Clinic Director

Essential Duties and Responsibilities:

• Provides leadership experience and direction that positively impacts the hands-on daily operations of the clinic and represents the clinic in a professional manner following all policies and procedures
• Responsible for the financial performance of the clinic and to have constant awareness of the clinic’s financial position
• Completes weekly reports and participate in weekly and monthly meetings with Regional Director and Corporate as required
• Participates in monthly operational reviews, monitors clinic activities and justifies variances when necessary; implements effective tools to improve operational efficiencies and control costs
• Works in collaboration with Finance and Regional Director to determine annual operating budgets and capital equipment expenditures for the clinic
• Manages the clinic to assure alignment with the companies philosophy, practice methods and standards of excellence
• Promotes a team approach to delivering exceptional patient care where extraordinary outcomes are the primary goal
• Manages, tracks and trends patient concerns and addresses all patient complaints in a timely manner
• Participates in process improvement activities aimed at improving the patient experience.
• Responsible to ensure open lines of communication with clinic staff through huddles, weekly staff meetings, etc.; regularly communicates organizational objectives and vision to the clinic team
• Consistently exhibits behavior and communication skills that demonstrate a commitment to kindness, competence and passion for superior customer service and quality patient care with every internal and external customer
• Develops annual strategic planning goals, annual clinic/staff performance goals and market penetration strategies
• Responsible for clinic team development including recruitment, counseling, mentoring and termination of clinic staff
• Ensures the coordination of provider schedules and the scheduling of patients; monitors appointment availability and implements changes as necessary
• Provides oversight of general accounting, daily deposits, inventory control and accounts receivable; responsible to complete semi-monthly payroll
• Responsible for staff schedules to monitor downtime and overtime
• Reports progress, operational issues, organizational opportunities and threats to local market to the Regional Director on a monthly basis or as needed
• Works in collaboration with the Director, Sales and Business Development and Clinic Outreach Manager to support local outreach strategy that drives revenue growth with a focus on new patients and referral sources; works to enhance the outside referent experience to ensure satisfaction and works to resolve issues when necessary
• Collaborates with the Marketing and Creative teams for local events, marketing materials,
• Maintains a professional clinic appearance that meets patients’ expectations and oversees maintenance for all clinic assets.
• Propose, plan and direct clinic expansion and enhancement projects when required
• Uses, protects, and discloses protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH)
• Adheres to and monitors compliance with all appropriate Federal, State and local regulations
• Participates actively on organizational and ad hoc projects as needed
• Performs other duties as assigned

Qualifications and Requirements:

• Bachelor’s Degree in Business Administration, Healthcare Administration, Management or related field
• 7-10 years of operational management experience as a seasoned and polished healthcare and/or behavioral healthcare management professional preferred
• Demonstrated leadership experience managing an interdisciplinary team of varying experience and skill set, including physicians, in an outpatient clinic, medical practice or equivalent setting preferred

Knowledge, Skills and Abilities:

• Experience with general clinical or medical practice management and processes
• Experience with administration, operations and general business practices
• Knowledge of basic/intermediate level medical terminology
• Experience working with Electronic Medical Records (EMR) systems
• Knowledge of daily/weekly/monthly reporting, revenue forecasting, cash flow and profitability
• Knowledge of employee scheduling, payroll and timekeeping practices
• Experience working with ADP Workforce Now preferred
• Intermediate/Advanced computer skills including Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), web-based applications and internet research
• Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication
• Excellent leadership skills and the ability to work well within a team
• Excellent attention to detail, organizational and time management skills
• Ability to analyze and reason through complex data and create solutions
• Ability to be proactive, use initiative and demonstrate innovation and creativity
• Ability to establish and maintain effective working relationships with patients, clinical staff, and co-workers
• Ability to manage multiple priorities simultaneously
• Ability to maintain confidentiality of sensitive information
• Ability to communicate effectively to all organizational levels utilizing clear and comprehensive written and oral communication.
• Ability to anticipate work needs and follow through with minimum direction

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Scottsdale, AZ 85260: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000