Fraud Investigator I

Primary responsibility is the investigation of payment fraud across multiple channels and the development of suspects and the preparation of cases. The primary goal is to prevent losses and recover funds.

Responsibilities:

• Investigates confirmed fraud cases related to debit cards, checks, ACH, wires, P2P fraud for amounts up to $50K.
• Investigative duties include:
  • Authentication of clients
  • Research transactions, activity reports, banking applications and business processes
  • Working with other Financial Institutions and Law enforcement
• Identify fraud schemes and connect related cases.
• Documents and reports cases via Case Management system.
• Ensures communication flow with business lines and the investigation team in regards to fraud cases.
• Performs research on suspicious activity/transactions escalated from other departments in the organization.
• Documents & presents case facts and finding via investigative reports and if applicable to Law enforcement agencies in support of criminal apprehension or prosecution.
• Makes recommendations on fraud cases for settlement, and implementation of controls or changes in order to prevent future recurrences.
• Responds quickly to fraud events in order to recover funds and minimize losses through restitution of monies.
• Work with compliance on cases that may cross over into Money Laundering and require BSA reviews.
• Maintains professional and confidential demeanor at all times.
• Attend external events related to Financial Crimes.
• Testify in Civil and Criminal proceedings and depositions.
• Contribute to the overall goals of the Fraud Prevention Department through information sharing and ongoing improvements.
• Network with various Government Agencies, and Police departments. Communicate with other financial institutions to coordinate and expedite funds recovery.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

Functional Skills & Knowledge Requirements: Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.

Minimum Education and/or Certifications Requirements: Associates degree in Criminal Justice is required. Bachelors degree in Criminal Justice preferred. OR a minimum of 3 years experience in fraud prevention, financial crime prevention and/or investigations experience in lieu of education. AML or Certified Fraud Examiner certification preferred.

Minimum Work Experience Requirements: 3 - 5 years of prior experience in the financial industry in operations, operational risk, financial crimes or loss prevention is required.

Technical and/or Other Essential Knowledge: Previous experience with Internet and MS Office Skills, including MS Word, MS Excel. Basic knowledge and understanding of state and federal criminal statutes. Basic knowledge of banking regulations. Strong analytical ability, with attention to detail and accuracy. Capable of working with minimal supervision, self-starter. Excellent verbal and written communication skills. Prior interviewing experience is required in conducting and solving investigations. Bilingual English/Spanish is required.