What are the responsibilities and job description for the Bilingual Call Center Representative position at Amergis?
Amergis Healthcare Staffing is seeking a Bilingual Call Center Rep. to provide service and support to our customers. This individual interacts with customers to provide information in response to customer inquiries and handle / resolve complaints.
Responsibilities :
- Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage
- Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes
- Resolve customer issues and concerns in a timely and professional manner
- Document all customer interactions accurately in the system
- Collaborate with internal teams to escalate and resolve complex issues
- Meet or exceed performance metrics for call quality, productivity, and customer satisfaction
Minimum Requirements :
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits :
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
