Desktop Admin

Job Title: Desktop Administrator

Job Duration: 6 Months Contract To Hire

Job Location: Carlsbad, CA Onsite 5 days/week

JOB OVERVIEW

The Desktop Administrator will be responsible for serving as a primary interface for all IT support services for internal customers and Client. The goal of this position is to provide user support of computer-based systems to maximize reliability, performance, and availability to meet business objectives. This position will be the customer resource for providing technical support in activities associated with the identification, prioritization, and resolution of issues within the computer environment at Topgolf Callaway Brands.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Experience installing, setting up, configuring, troubleshooting, and optimizing basic to moderately complex systems and components.
• Extensive working knowledge of modern Microsoft Windows desktop client operating systems including Windows 10/11 as well as hands-on experience in a Microsoft software and networking environment.
• Working knowledge of Apple hardware and macOS, iOS and iPadOS operating systems.
• Working knowledge of Atlassian s Jira Service Management ticketing system or equivalent platform.
• Basic knowledge of Microsoft network enterprise system computer environments.
• Basic knowledge of ERP and/or SaaS technologies and platforms.
• Basic knowledge of computer system imaging.
• Basic understanding of 3^rdparty application support and troubleshooting.
• Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
• Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors.
• Able to work extended or unusual hours as necessary to support business needs or system projects that require system work that may fall outside standard support hours.
• Able to provide support on technical team projects spanning multiple sites.
• Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.

EDUCATION AND EXPERIENCE

• Bachelor s Degree or equivalent levels of professional certification or related experience.
• Minimum 2 years corporate experience in hardware/software support in a corporate Windows 10 or macOS environment.
• Relevant certifications, such as A , hardware vendor programs, Microsoft, and Customer Service training, a plus.