Supervisor

Overview
America Executive Clean, LLC is seeking a dedicated and experienced Supervisor to join our team. The AEC Supervisor will oversee cleaning operations for both residential and commercial clients, ensuring high standards of cleanliness, customer satisfaction, and efficient use of resources. This role requires strong leadership, excellent communication skills, and a commitment to maintaining a safe and productive work environment.

Key Responsibilities:

• Team Leadership: Supervise and coordinate the activities of cleaning staff, including scheduling, training, and performance evaluations.
• Quality Control: Inspect completed work to ensure compliance with company standards and client expectations. Address any issues promptly and effectively.
• Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and special requests. Ensure exceptional customer service.
• Resource Management: Manage inventory of cleaning supplies and equipment, ensuring availability and proper usage. Coordinate maintenance and repairs as needed.
• Safety and Compliance: Ensure adherence to safety protocols and company policies. Conduct regular safety meetings and training sessions.
• Operational Efficiency: Develop and implement procedures to improve productivity and efficiency. Monitor and analyze operational metrics to identify areas for improvement.
• Reporting and Documentation: Maintain accurate records of work performed, employee attendance, and client interactions. Prepare regular reports for management review.
• Attention to Detail and Cleaning: Participate in cleaning tasks as needed to ensure the highest standards of cleanliness and attention to detail are maintained.
• Operational Oversight: Oversee all daily cleaning operations, ensuring all jobs are completed efficiently and to the highest standards.
• Scheduling: Create and manage schedules for cleaning staff, ensuring optimal coverage and efficient use of resources.
• Workflow Management: Develop and implement efficient workflows and procedures to streamline operations.
• Human Resources: Recruit, interview, and hire new cleaning staff. Provide onboarding and ongoing training to ensure staff are well-equipped for their roles.
• Performance Management: Conduct regular performance reviews and provide feedback to staff. Address any performance issues or conflicts promptly and effectively.
• Employee Relations: Foster a positive and supportive work environment. Address employee concerns and maintain high morale.
• Client Onboarding: Manage the onboarding process for new clients, ensuring all their needs and expectations are met.
• Client Retention: Develop strategies to retain clients and maintain long-term relationships. Address any client concerns or complaints promptly.
• Service Expansion: Identify opportunities to expand services to existing clients and attract new clients.
• Budget Management: Monitor and manage the budget for cleaning operations, ensuring cost-effectiveness and profitability.
• Billing and Invoicing: Oversee the billing and invoicing process to ensure timely payments from clients.
• Expense Tracking: Track and manage expenses related to cleaning operations, supplies, and equipment.
• Marketing Strategies: Develop and implement marketing strategies to promote the business and attract new clients.
• Networking: Build relationships with local businesses, property managers, and real estate agents to generate referrals and new business opportunities.
• Online Presence: Manage the company’s online presence, including the website, social media, and online reviews.
• Inspections and Audits: Conduct regular inspections and audits to ensure the quality of cleaning services meets company standards.
• Client Feedback: Gather and analyze client feedback to identify areas for improvement and ensure client satisfaction.
• Continuous Improvement: Implement continuous improvement initiatives to enhance service quality and operational efficiency.
• Safety Protocols: Ensure all staff adhere to safety protocols and guidelines. Conduct regular safety training sessions.
• Regulatory Compliance: Stay updated on industry regulations and ensure the company complies with all legal requirements.

Qualifications:

• Experience: Minimum of 2 years of supervisory experience in the cleaning or related industry.
• Skills: Strong leadership, communication, and organizational skills. Ability to motivate and manage a diverse team.
• Knowledge: Understanding of cleaning techniques, products, and equipment. Familiarity with safety regulations and best practices.
• Education: High school diploma or equivalent. Additional certifications or training in cleaning or management is a plus.
• Personal Attributes: Detail-oriented, proactive, and customer-focused. Ability to handle multiple tasks and prioritize effectively.

Job Types: Full-time, Contract

Pay: $13.71 per hour

Expected hours: 25 – 30 per week

Shift:

• Day shift

Application Question(s):

• Are you available Monday through Friday from 9am to 6pm? Please note that occasionally, staff may need to work beyond these hours.
• Do you have full-time access to a vehicle, and can you provide proof of insurance?
• Are you willing to complete a drug test?
• Are you willing to complete background's check?

Education:

• High school or equivalent (Required)

Experience:

• Supervising: 2 years (Required)

Language:

• English (Required)

Location:

• Abilene, TX 79602 (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $14