Teller Trainee - Spanish Speaking

Schedule

Overview

This position is for the Phoenix Metropolitan area which includes:  Mesa, Phoenix, Tempe, and Goodyear as well as other cities within the Phoenix Metropolitan area.

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail including processing deposits, withdrawals, loan payments, cashiers checks, travelers checks, money orders and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, assist members with bookkeeping and checking account problems. Answers member's questions regarding Credit Union services provided and performs a variety of account maintenance. Actively cross-sells Credit Union services. Performs specific assigned side-jobs, including various clerical and receptionist functions and assists other Service Representatives with duties as required. Serves members promptly and professionally.

Responsibilities

As part of the AFCU team, you will interact with many different members each day and take care of their various financial needs. You'll also bond with your coworkers and have the chance to coordinate with other departments in a social, yet professional environment. We're looking for people who can multitask and those who work well under pressure. As you dedicate yourself to the job, you'll also learn to be financially savvy with your own money. 

Your day-to-day responsibilities as a teller will look something like this: 

• Deposits, withdrawals and transfers -- you'll learn how to do all this during teller training 
• Member service -- do your best to keep each member satisfied 
• Cash handling -- money isn't clean, wash your hands regularly 
• Fraud identification -- keep your eyes out for any suspicious activity 
• Cross-selling -- help members discover which products and services they need 

Qualifications

Training/Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Fluent in English/Spanish
• Thorough knowledge of Service Representative operations and procedures.
• Solid understanding of Credit Union operations.

Skills/Abilities:

• Excellent communication skills and willingness to assist others.
• Professional appearance, dress, and attitude.
• Solid math skills.
• Ability to operate related computer applications.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.