What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at America's Best Value Inn?
Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Clerk/Night Auditor. This position plays a crucial role in ensuring exceptional guest experiences during their stay at our hotel.
Duties:
- Greet guests in a friendly and professional manner upon arrival
- Check guests in and out of the hotel efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Conduct night audit procedures to reconcile daily transactions
- Ensure the safety and security of guests by following established procedures
- Handle phone calls and direct them appropriately
- Perform light administrative tasks as needed
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Strong communication skills with a focus on guest relations
- Ability to work night shifts and weekends
- Proficiency in using hotel management software is a plus
- Bilingual or multilingual skills are advantageous
- Knowledge of night audit procedures is beneficial
- Excellent phone etiquette and interpersonal skills
- A passion for hospitality and providing exceptional customer service
Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Boise, ID 83705 (Required)
Ability to Relocate:
- Boise, ID 83705: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
