What are the responsibilities and job description for the Front Desk Receptionist position at America's Best?
Job Summary
The Receptionist plays a crucial role in providing excellent customer service and ensuring a smooth operation of our stores. This includes greeting customers, maintaining patient records, and handling phone calls.
Key Responsibilities
- Ensure high-quality customer service while following safety protocols.
- Manage the flow of customers through the store.
- Answer, screen, and forward incoming phone calls according to National Vision protocol.
- Process managed care plans and obtain necessary document information.
- Provide accurate and basic information to customers.
- Schedule and confirm appointments, follow-up visits, and classes.
- File patient records daily and prepare files for the next day's appointments.
- Check order status and notify customers about delays or arrivals.
- Maintain a tidy and presentable reception area with all necessary materials.
- Receive, sort, and distribute daily mail and deliveries, as well as manage office supplies.
- Participate in regular mandatory communication meetings.
Requirements
- Experience as a Receptionist or similar role preferred but not required.
- 0-2 years related experience or training preferred.
- Experience handling multiple phone lines preferred.
- Strong customer service skills required.
- Strong organizational skills required.
Benefits
We offer competitive compensation, including bonus potential, comprehensive benefits, and opportunities for professional growth and career advancement.
Equal Opportunity Employer
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
