What are the responsibilities and job description for the Customer Service Representative position at America's Car-Mart, Inc.?
Are you passionate about creating outstanding customer experiences? Do you thrive in a fast-paced digital environment? America's Car-Mart is looking for a Customer Service Representative to connect with our online customers, provide exceptional service, and help them take the next step toward vehicle ownership.
About the Role
As a Customer Service Representative , you will be the friendly and knowledgeable advocate for customers interacting with Car-Mart through digital channels. Your primary goal is to engage online prospects, guide them through the process, and ensure a seamless transition to their local dealership for application processing.
Key Responsibilities
- Quickly respond to online customer inquiries and assist with application processes.
- Build positive, lasting relationships with customers through stellar communication and support.
- Stay up-to-date on Car-Mart's products, services, and promotions to confidently assist customers.
- Collaborate with sales and marketing teams to align with current strategies and campaigns.
- Proactively follow up with prospects and customers to deliver an exceptional customer experience.
- Work closely with local dealerships to ensure customer information is shared effectively.
- Achieve monthly sales goals while maintaining a focus on customer satisfaction.
- Assist with improving brand awareness and social media presence alongside the Customer Experience team.
- Follow established processes, procedures, and company policies to uphold Car-Mart's mission, vision, and values.
What We're Looking For
This is a full time position and comes with many benefits plus, a fun, team work environment. The ideal candidate needs to be self motivated, ability to follow directions and be dependable.
Benefits :
We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to :
Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable
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