What are the responsibilities and job description for the Account Resolution Specialist position at America's Car-Mart?
America's Car-Mart is seeking a motivated and results-driven Account Resolution Specialist to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As an Account Resolution Specialist at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!
Job Title: Account Resolution Specialist
Compensation: $16 an hour
Position Overview:
The Account Resolution Specialist is responsible for supporting the collections processes and ensuring best practices are implemented within their assigned dealerships. Acting as a Subject Matter Expert (SME), this individual will provide training, quality control, and collaboration to improve dealership performance and customer relationships.
Key Responsibilities:
- Collections Oversight: Identify areas of concern in collection practices and provide assistance and training to dealership staff
- Quality Control: Monitor dealership/customer communications to ensure compliance with company standards, policies, and applicable regulations.
- Customer Relationship Management: Mend and strengthen relationships between customers and dealerships, fostering collaboration on account resolutions.
Scheduling & Coordination: - Answer customer calls or text messages regarding late payments and determine the appropriate resolution, such as scheduling dealership appointments or resolving issues directly.
- Campaign Support: Assist field operations with campaigns to help struggling dealerships improve collection practices.
- Issue Identification: Collaborate with other departments to address dealership-level issues contributing to collection challenges.
- Policy Adherence: Uphold the company’s mission, vision, values, and ethical standards by following all policies and procedures.
- Additional Duties: Perform other tasks as assigned by your manager to support the company’s success.
Qualifications:
- Strong communication, problem-solving, and organizational skills.
- Ability to work independently in a remote environment and meet daily attendance requirements.
- Familiarity with applicable laws and regulations related to collections practices is a plus.
- High level of professionalism and a commitment to customer satisfaction.
Benefits:
We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:
- 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions
- Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success.
- Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
- Dental & Vision Insurance: Care for your smile and vision needs.
- Life Insurance: Protect your loved ones with company-provided coverage.
- Disability Insurance: Financial support during unforeseen circumstances.
- Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
- Paid Time Off: Enjoy well-deserved rest and relaxation.
- Paid Holidays: Celebrate special days with your loved ones.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.
- #corp
Salary : $16
