What are the responsibilities and job description for the Behavioral Health Support Staff - Sterling Heights (Front Desk Assistant) position at America's Community Council?
Job Details
DESCRIPTION:
We are seeking a dedicated and organized Behavioral Health Support Front Desk professional to manage the front office of our busy behavioral clinic in Sterling Heights, MI. The ideal candidate will play a crucial role in ensuring the smooth operation of the clinic, providing exceptional customer service to clients, and supporting our clinical team. The candidate must be bilingual in English and Arabic to effectively communicate with our diverse client base.
Essential Functions:
Front Desk Management: Serve as the first point of contact for clients and visitors, managing the reception area with a professional and welcoming demeanor.
Phone Handling: Answer and direct incoming phone calls, provide information about services, and handle client inquiries efficiently and courteously.
Insurance Verification: Verify client insurance information and update records as necessary to ensure accurate billing and service delivery.
Appointment Scheduling: Coordinate and schedule intake appointments for clinical therapists, managing the clinic calendar to maximize efficiency and minimize wait times.
Database Navigation: Proficiently navigate and manage multiple databases and electronic health record (EHR) systems to maintain client information, appointment scheduling, and other administrative tasks.
Client Support: Assist clients with the intake process, including completing necessary paperwork and providing information about clinic services.
Administrative Tasks: Perform a variety of clerical duties, including filing, faxing, and scanning documents, as well as maintaining office supplies.
Team Collaboration: Work closely with clinical staff to ensure seamless communication and support for client care and clinic operations.
Job Qualifications:
Qualifications:
- High school diploma or equivalent required; associate degree or higher preferred.
- Must be bilingual in English and Arabic
- Previous experience in a medical or behavioral health office setting preferred.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment.
- Proficiency in using computers, databases, and EHR systems.
- Familiarity with insurance verification processes.
Perks & Benefits:
- Guaranteed full-time pay – competitive salaries
- Full medical, dental, vision health benefits with low costs and deductibles
- Short-term and long-term disability insurance
- Generous paid time off (20 days a year)
- 14 paid holidays (Your Birthday is a paid holiday!)
- 403(b) Retirement Plan
- Bonus opportunities - employee referral
If you are a motivated individual with a passion for helping others and have the skills to manage a busy clinic front office, we encourage you to apply for this rewarding position.
ACC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
