What are the responsibilities and job description for the Member Service Representative III - South Tacoma Branch position at America's Credit Union?
Job Details
Member Service Representative III
Are you ready to jump on a thrilling journey that combines your passion for finance with your impeccable people skills? Do you have the charisma to build lasting relationships while helping others achieve their financial dreams?
If you're nodding with excitement, then this is the opportunity you've been waiting for! ACU is on the hunt for a dynamic and driven Member Service Representative III (MSRIII) to join our exceptional team. So, if you're ready to take the financial world by storm and make a real impact on people's lives, keep reading, because this could be the start of something extraordinary…
What You'll Do:
- Help credit union members with transactions in a friendly way - in person or by phone
- Handle savings, loans, checks, and more – you'll be a credit union whiz!
- Review loan applications and advise members of loan policies and rate information
- Share your excitement for our products and services with members
- Assist members with unauthorized use of ATM/Visa debit cards; Issue, reissue, or hot card ATM cards/Visa Debit cards
- Be knowledgeable and conversant with all account information
- Always look professional
- Be a team player and learn new things in meetings and training sessions
Branch Hours
Monday - Friday: 9:00 am - 5:30 pm
Saturday: 10:00am - 2:00pm
The pay range:
$20.05 - $25.79.
Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour.
What You Need:
- High school diploma or equivalent
- One to two years of financial institution experience
What You'll Bring:
- One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
- Quick and accurate computer skills – numbers don't scare you
- Friendly and great with people – you'll make members feel welcome
- Problem-solving skills – you're like a detective with answers!
- Good at writing and talking – communication is your superpower
- Motivated and organized – you'll rock under pressure
What We Offer:
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP)
- Free wire transfers
- And more!
Grow With Us:
We'll help you grow with awesome training programs:
- Teller Essentials – get those basics down!
- Product Fitness – unleash your selling powers!
- MSR Advance Program – master member service!
- Lending Boot Camp – conquer loan applications!
- BAI training courses – become a banking champ!
Join Our Crew:
Ready to begin your next banking adventure? Apply now for the MSRIII position.
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
Salary : $20 - $26
