Contact Center Agent

Job Summary

Join one of the fastest growing and most successful flooring companies in the United States! America's Floor Source is the 5th largest flooring company in the nation, offering unparalleled opportunities for career growth and advancement. As a contact center agent, you will play a key role in driving business success by engaging with potential customers, qualifying leads, and scheduling appointments with our expert flooring designers. If you are a highly motivated, results-driven individual with a passion for sales and lead generation, we want you on our team!

Key Responsibilities

Appointment Setting Duties

• Proactively engage potential customers via inbound and outbound calls, emails, and chat platforms.
• Utilize persuasive communication skills and follow structured scripts to gather information, qualify leads, and set appointment expectations.
• Accurately schedule appointments with flooring designers based on customer preferences and availability.
• Leverage CRM and scheduling tools to track appointments and follow-ups accurately.
• Confirm and remind customers of their appointments to maximize conversion rates and minimize no-shows.
• Build meaningful relationships with potential customers to encourage successful appointments.
• Overcome objections with confidence, professionalism, and product knowledge.

Operator Queue Duties

• Answer incoming calls, emails and chats promptly and professionally, ensuring a positive first impression.
• Gather essential customer information and accurately document messages for follow-up.
• Smoothly transfer calls to appropriate departments, ensuring a seamless handoff.
• Provide alternative solutions when necessary and maintain a positive caller experience.

Skills & Qualifications

• Strong verbal communication and relationship-building skills.
• A goal-oriented mindset with a passion for exceeding targets.
• Ability to follow scripts while maintaining a natural and engaging conversation.
• Excellent listening skills with a sales-driven approach.
• Proficiency in CRM systems and appointment scheduling tools.
• Self-motivation, adaptability, and eagerness to learn and grow within the company.
• Previous experience in sales, telemarketing, or lead generation preferred.

Key Competencies

• A driven, ambitious, and results-oriented mindset.
• Professionalism and empathy in interactions.
• Strong attention to detail and organizational skills.
• Adaptability to handle different types of leads and situations.
• Resilience and persistence in achieving set goals.

Why Join America's Floor Source?

• Be part of the 5th largest flooring company in the U.S., offering endless opportunities for professional growth.
• Join a team of highly motivated professionals in a collaborative and dynamic environment.
• Enjoy competitive compensation starting at $20 per hour.
• Potential for the position to become full-time based on performance and business needs.
• Work in a culture that values hard work, innovation, and success.

Work Schedule

Part-time position with weekend shifts required to support the Operator Position, with potential to transition to full-time based on performance and business needs.