What are the responsibilities and job description for the FOS Installation Technician position at America's Floor Source?
About the Role:
The FOS Installation Technician plays a crucial role in ensuring that our customers receive top-notch installation services for their consumer support products. This position involves not only the technical installation of equipment but also providing exceptional customer service to enhance the overall user experience. The technician will be responsible for troubleshooting any issues that arise during the installation process, ensuring that all systems are functioning optimally before leaving the site. Additionally, the role requires effective communication with customers to explain the features and functionalities of the installed products. Ultimately, the technician's work directly impacts customer satisfaction and retention, making it a vital position within our organization.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in technical installation or a related field.
- Valid driver's license and reliable transportation.
Preferred Qualifications:
- Certification in electronics or a related technical field.
- Experience in customer service or support roles.
- Familiarity with consumer support products and technologies.
Responsibilities:
- Perform on-site installations of consumer support products according to company standards.
- Troubleshoot and resolve any technical issues that arise during the installation process.
- Educate customers on the proper use and maintenance of installed products.
- Document installation processes and customer interactions accurately in the company system.
- Collaborate with the customer support team to address any follow-up issues or concerns.
Skills:
The required skills for this position include technical proficiency in installation processes, which is essential for ensuring that products are set up correctly and function as intended. Strong problem-solving abilities are crucial, as technicians must quickly diagnose and resolve issues that may arise during installations. Excellent communication skills are necessary to effectively educate customers about their new products and address any questions or concerns they may have. Additionally, organizational skills are important for documenting installations and managing customer interactions efficiently. Preferred skills, such as familiarity with electronics, enhance the technician's ability to perform complex installations and provide a higher level of service.
