What are the responsibilities and job description for the Experienced Home Care Branch Manager - Bilingual position at America's Home Health Services?
The Home Care Branch Manager is responsible for overseeing the daily operations of a home care branch, ensuring the delivery of high-quality in-home care services to clients. This role involves managing staff, coordinating care plans, maintaining compliance with regulations, and ensuring client satisfaction. The Branch Manager will lead a team of caregivers and administrative staff while working closely with company professionals to ensure we are providing the best care possible to our clients.
Key Responsibilities:
Operational Management:
- Oversee day-to-day operations of the home care branch to ensure efficient and smooth service delivery.
- Monitor and manage staff schedules, ensuring that clients receive appropriate care as per care plans.
- Maintain office procedures, workflows, and systems to ensure efficient administrative operations.
Staff Management:
- Supervise and evaluate staff performance, providing feedback, guidance, and coaching as needed.
- Foster a positive and supportive work environment, promoting teamwork, motivation, and professional growth.
- Ensure that all employees adhere to company policies, procedures, and safety protocols.
Client Care and Relationship Management:
- Implement, and review individualized care plans in collaboration with clients, family members, and healthcare providers.
- Conduct regular client assessments to ensure care needs are met and provide solutions as needed.
- Maintain a high level of client satisfaction by addressing concerns and resolving issues in a timely manner.
- Serve as a point of contact for families and clients, ensuring open and clear communication.
Compliance and Quality Assurance:
- Ensure compliance with federal, state, and local regulations, as well as company policies and industry best practices.
- Maintain accurate and up-to-date client records, reports, and documentation.
Marketing and Business Development:
- Promote the branch’s services to potential clients, referral sources, and community organizations.
- Participate in networking activities and community events to build relationships and increase brand visibility.
- Identify opportunities for business growth and help implement strategies to expand the client base.
Qualifications:
- Strong organizational and time-management skills.
- Ability to multitask and manage high-priority tasks in a fast-paced environment.
- Excellent communication and customer service skills.
- Proficiency in using computer systems, scheduling software, and basic office applications.
- Must be bilingual (Spanish Speaking)
Benefits Include:
- Health, dental, and vision insurance
- Retirement savings program
- 11 Paid holidays per year
- Generous Paid Time Off (PTO) package
- Monthly bonus incentives based on performance
Why Join Us?
At America's Home Health Services, we are dedicated to providing quality care to our patients, and we value the contributions of our team members. As the Branch Manager, you’ll play a key role in ensuring the success of our operations, while enjoying a supportive work environment, career development opportunities, and a comprehensive benefits package.
America's Home Health Services is an "EEO Employer".
Job Type: Full-time
Pay: Up to $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Home Care Management: 2 years (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $55,000
