Teller Trainer/Operations Trainer

We are looking for Teller/Branch Operations Trainers.  

• Do you have an educational or training background?
• Do you have experience creating/maintaining documented procedures
• Do you have knowledge of banking platforms? 

 If so, we invite you to consider a career at American 1 Credit Union.  Below are more details before you decide to apply:

• Location: onsite in Jackson, MI, and traveling to various Branches
• Position: Operations Trainer I
• Hourly: $23.50
• Benefits start on day one:  Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens

The Operations Trainer is focused on providing an excellent employee experience on training Account Specialists, Member Service Specialists, Contact Center teams, sales, and supplemental trainings. When not facilitating a training group, the Operations Trainer is responsible for visiting branches to provide on-site support and operational training.  The Operations Trainer facilitates training sessions for existing staff, as needed, and assists in keeping training materials up to date.   

Essential Job Functions

• Focused on Training Programs: High level of knowledge of all operational training programs
• Engaged and Collaborative: Lead and evaluate assigned new hire training classes which includes Trainee Scorecard
• Goal Driven: Effective sales and benefit training with all responsible trainees
• Focus on Purpose: Focused on credit union purpose of creating financial wellness in our community through everyday banking.
• Continued Growth Support: Supports training and branch operations team in assessment, reporting, coaching, training, and improvement plan recommendations for individuals as needed. 
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all. 
• Core Process, Policy, and Procedure Review: Assures new trainees are following all processes, policies, and procedures

Competencies Required

• People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative and Goal Driven:  The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas.  Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Focused, Decision Making and Problem Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Engaged and Collaborative: The capacity to create an achievable vision for the future by engaging and collaborating with Branch Operations, Employee & Member Experience teams, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is rgularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.   Able to keep all information obtained confidential including member, employee, and credit union information. Ensures core process, policies and procedures are followed.

Key Accountability Items:

• High level knowledge of all operational training programs
• Lead and evaluate assigned new hire training classes
• Effective sales and benefit training with all responsible trainees
• Personal Trainee Scorecard
• Support training department and branch demands

Requirements:

• A minimum education of high school diploma or GED.
• Bachelor’s degree is preferred

The Ideal Candidate:

• Excellent verbal and written communication skills
• Working knowledge of PC applications such as Microsoft Office
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others 
• Knowledge of credit union products, services, policies, core processes and procedures
• Ability to provide supervisory leadership of professional- and intermediate-level staff
• Demonstrated member-focused strategy skills
• Demonstrated skill in gathering, reporting, and summarizing trends in data
• Ability to express oneself clearly and articulately both orally and in writing
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

NOTE:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.