VP of Payments

We are growing! Do you have Financial Management experience at an executive level? Do you have experience with electronic banking platforms? Are you committed to excellent member service, and would you thrive in a Sales environment where the focus is truly centered on meeting the needs of our members? We invite you to consider a career at American 1 Credit Union! Read on for more information!

• Location: Jackson, Michigan - onsite
• Position: VP of Payments
• Salary: $98,000
• Benefits start on day one: Health, Dental, Vision, Paid Time Off More!
• All offers of employment are contingent upon background screens

The VP of Payments drives strategy for the credit union’s digital payments and card services departments. They develop strategy and assist with the operation oversight in the Card Services and Digital Services teams. The VP of Payments helps sustain a culture filled with people who are Focused, Engaged, Trustworthy, Humbly Confident and driven to Achieve. The VP of Payments works collaboratively with the CFO and Finance Leadership team to be strategic partner that is forward thinking while ensuring that risk is being managed while confirming quality member experience is delivered. They make sure that policies, procedures, and core process are effectively being managed and followed within the payment departments.

Essential Job Functions:

• Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Effectively uses people analyzer to find right people, right seats.
• Team Collaboration: Collaborate with the CFO, Finance, Digital Services and Card Services teams in all discussions relevant to the fiduciary monitoring of electronic payment channels.
• Focus on Purpose: Focused on credit union purpose of creating financial wellness in our community through everyday banking with an emphasis on our internal team development.
• Safety and Soundness: Monitor the safety and soundness of the credit union through management of vendor relationships and analysis on performance of related products and services.
• Focused, Decision Making and Problem Solving: Oversee strategies and processes for online banking and all digital payment vendors, credit and debit card portfolios, and ATM network. Responsible for internal and external reporting related to Card Services and Digital Services teams. Resolves the most escalated financial concerns of credit union members and/or employees with a goal of retaining membership and reducing risk.
• Leadership Growth Support: Supports Payments Leadership Team in assessment, reporting, coaching, training, and improvement plan recommendations for the organization, departments, and individuals as needed.
• Vendor Owner and Budget Oversight: Liaisons with third-party Payment team vendors and represents the credit union at external events. Oversees all Payment Teams budgets and expenditures.
• Strategic Recommendations: Coordinates and prepares digital banking, and card services strategies for the credit union and presents to executive team.
• Core Process, Policy and Procedure Review and Recommendations: Responsible for all Payments related processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements. Makes recommendations to executive team for approval.
• Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all.
• Community Advocate: Serves as a representative of the credit union within the community and is actively visible at credit union events.

Competencies Required:

• Leadership, Management and Accountability: Demonstrate institutional responsibility, administrative skill, as well as a commitment to and a vision for public service; ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others. Committed to leading the company by strategically thinking about the business and managing effectively by working in the business.
• People Focused and Strong Communication: Empathetically seek understanding of what employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Engaged, Collaborative and Strategic Thinking: The capacity to create an achievable vision for the future by engaging and collaborating with executive team and all employees, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems. Strong analytical capabilities and exceptional communication/presentation skills will be essential.
• Focused, Decision Making and Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Ensures core process, policies and procedures are followed.

Key Accountability Items:

• Lead, Manage and Accountability
• Card Program Strategy
• Online Banking Strategy
• Digital Payments Strategy
• Vendor Owner and Budget Oversight

Requirements:

• Bachelor’s degree preferred
• Payment strategy experience preferred
• Minimum 5 years at a management level and demonstrated strong leadership and communication skills
• Proficient understanding of strategic planning and product/service development

The Ideal Candidate:

• Experience managing successful people teams that deliver high-quality results and excellent service
• Excellent verbal and written communication skills
• Working knowledge of PC applications such as Microsoft Office
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of credit union products, services, policies, core processes and procedures
• Demonstrated creativity and ability to achieve goals
• Ability to provide supervisory leadership of professional- and intermediate-level staff
• Demonstrated employee-focused strategy skills
• Demonstrated skill in gathering, reporting, and summarizing complex data
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.