Specialist, DataDerm

The American Academy of Dermatology is seeking a Specialist, DataDerm located in our Rosemont office responsible for supporting the American Academy of Dermatology’s efforts to advance dermatologic care with its clinical data registry, DataDerm.  Contribute to the DataDerm team via support of registry enrollment, onboarding, training, and use of the registry; troubleshoot and escalate errors and issues with the platform; collaborate with DataDerm team and registry vendor to address questions and customer support tickets.  

About Us:

The American Academy of Dermatology (Academy), founded in 1938, is the largest, most influential, and most representative of all dermatologic associations. A sister organization to the Academy, the American Academy of Dermatology Association is the resource for government affairs, health policy and practice information for dermatologists, and plays a major role in formulating policies that can enhance the quality of dermatologic care.

With a membership of more than 21,180 members worldwide, the Academy is committed to: advancing the diagnosis and medical, surgical, and cosmetic treatment of the skin, hair, and nails; advocating high standards in clinical practice, education, and research in dermatology; and supporting and enhancing patient care for a lifetime of healthier skin.

To learn more about the Academy please visit our website at www.aad.org, or follow us on these social media outlets:

• Facebook (www.facebook.com/aadskin)
• TikTok (www.tiktok.com/@AADskin)
• Twitter (www.twitter.com/AADskin)
• Pinterest (www.pinterest.com/AADskin)
• Instagram (www.instagram.com/aadskin1) 

Responsibilities:

• Provide the highest levels of customer service for DataDerm operations, including enrollment and onboarding by engaging with clinicians, practices, and hospitals/health systems.  This is based on an excellent understanding of the DataDerm platform, as well as external requirements (e.g., Centers for Medicare & Medicaid Services (CMS), Quality Payment Program (QPP), Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), dermatology measures, and reporting) and national standards for data quality.  
• Work with the Member Resource Center on DataDerm related inquiries and serve as a liaison to members when an urgent request is presented, answering queries, and scheduling further contact with subject matter experts (SMEs) when escalation is necessary. 
• Ensure that questions related to participation and ongoing use are addressed in conjunction with registry and Academy staff to maintain the highest levels of member satisfaction with DataDerm.  Respond promptly and courteously to inquiries from participants via AAD’s Zendesk platform, phone or chat as necessary.  Provide accurate information about DataDerm.
• Assist customers with navigating the DataDerm platform, accessing online resources, and troubleshooting technical issues.   Collect participant feedback for team discussions on improvements that can be made to the registry. Maintain detailed records of participant interactions via Zendesk software to be viewed by the rest of the DataDerm team.
• Assist Senior Manager, DataDerm Recruitment Strategy with recruitment and engagement for new participants. Onboard, educate and guide potential participants through DataDerm registration, integration, and maintenance. Work with DataDerm team members, registry platform vendor, and AAD Marketing team to ensure updated materials are shared with prospective participants as well as facilitate members’ needs in participation, such as completion of technical questionnaire documents with all DataDerm stakeholders.  
•  Provide general administrative support for platform use and relevant resource development.  
• Along with the DataDerm team, work closely with the registry vendor to troubleshoot issues and provide solutions, make recommendations for improving the system, and test the registry and subspecialty module platforms, reports, and quality improvement tools. Work with vendor staff to follow through with participants on issues that have been discovered and mitigated.

 Requirements:

• Bachelor’s degree required with major course work in health sciences, public health, health services, or equivalent experience required.  
• Minimum two years support experience in a healthcare environment preferred.
• Minimum two years of experience in providing customer service within a healthcare technology platform.
• Basic knowledge of medical terminology preferred.
• Excellent customer service skills and interpersonal communication skills to effectively engage with members and manage a high volume of phone, email and other customer service inquiries.
• Strong attention to detail and accuracy is needed along with problem solving capabilities. 
• Understanding of clinical data collection, methods, and national physician reporting requirements 
• Ability to meet competing demands with minimal supervision. 
• Strong verbal, written and interpersonal communication skills are necessary to clearly and concisely communicate with various stakeholders. 
• Proficiency with Microsoft Suite (Word, Excel, & PowerPoint) and experience with or willingness to learn relevant customer relationship management (CRM) software and project management processes.

We offer a competitive compensation plan and benefits package including medical/dental/vision/life insurance as well as a matching retirement contribution, tuition reimbursement, bonus program, pension plan, paid vacation/medical/personal days, work-life balance, recognition program and casual work environment. More information about our compensation and benefits can be reviewed on the detailed job ad on our website.  

The Academy offers a hybrid work environment; providing time in the office for in-person collaboration and the opportunity to work remotely for focus time. We are building a workplace where our employees are excited to come to work every day because of the culture that we are creating together — one of respect, transparency, and collaboration. A workplace in which we demonstrate care and commitment, celebration, community, and focused learning that contributes to the mission of advancing excellence in dermatologic care.

For immediate consideration please apply online at www.aad.org, scroll to the bottom of the page and follow the Employment link. EOE M/F/D/V