Front Desk / Air Concierge (Aviation Hospitality)

About the Company:

American Aero FTW, a Fort Worth fixed-base operator (FBO) at Meacham International Airport (KFTW), continues to redefine service and safety for the aviation industry, reclaiming a No. 1 worldwide ranking in the 2021 Aviation International News (AIN) FBO Survey. The AIN survey is the only annual, independent, online evaluation of more than 4,500 FBO operators.

Our customers are pilots, passengers and crew who arrive and depart by private aircraft. Our outgoing team members enjoy working in the travel industry. We are offering an upscale work environment, full-time hours with some overtime, competitive wages and great benefits. We are seeking friendly and flexible candidates with relevant experience who wish to succeed in a high-performance atmosphere.

About the Job:

This job involves working in our customer service department as a full-service aviation hospitality representative. Typically, new hires start in the Front Desk role, greeting customers, accepting payments and handling various administrative and service oriented details. The job includes regular computer work, i.e., processing basic financial transactions, entering reservations for services and managing various number-related details within the software applications related to customer bookings and fees.

Once the front desk is mastered, the next step is cross training to learn additional functions within the department. The Air Concierge role involves working outdoors, serving as the primary point of contact for arrivals and departures, escorting passengers to and from planes, and managing various details in preparation for the flights. The Air Boss role involves coordinating internal operations from the command center to ensure timely and efficient service is provided for arrivals and departures.

The position requires a cheerful and enthusiastic personality to make all guests feel welcome, while ensuring their business needs are met with the utmost in attentiveness and professionalism. Our customer service department provides concierge-level assistance through excellent communication, anticipation of needs, creative thinking, expedient responsiveness and attention to detail.

Front Desk / Air Concierge Qualifications:

• Must have experience, providing exemplary service in a face-to-face hospitality oriented setting, e.g., front desk, restaurant/bar, hotel, country club, luxury retail
• Aviation experience preferred
• Friendly and attentive personality
• Excellent interpersonal skills and communication skills
• Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing and the associated computer entries and paperwork
• Exceptional ability to attend to details
• Experience with conflict-resolution in a customer service environment

• Computer skills, e.g., POS systems, reservation systems, accounting systems, Excel, and email
• Ability to multi-task effectively, interacting with customers, answering phones and attending to computer work
• Must be able to work a fluctuating schedule to include, days, nights, weekends, holidays and extended hours (before 6am and/or after 10pm) as needed

Front Desk / Air Concierge Duties Include:

• Greeting on-site visitors and ensuring they are made to feel welcome
• Handling telephone calls with customer-oriented level of service
• Data entry and other computer work to communicate with customers, make reservations, track inventory and process financial transactions
• Excellent attention to detail, to coordinate operations and ensure timely, efficient service
• Working outside in all weather conditions to facilitate arrivals and departures, coordinating services, transferring items on/off the planes and transporting customers as needed
• Connecting clients to appropriate personnel or third-party vendors for further service needs
• Providing attention to detail and follow through to ensure that a wide range of business needs are met
• Performing administrative support tasks
• Maintaining professionalism and confidentiality
• Providing safe and clean reception area by complying with procedures, rules, and regulations

Benefits:

• Full-time hours, with some overtime
• Competitive wages, with overtime wages as applicable
• Affordably priced medical, dental and vision insurance
• Flexible Spending Account
• Life insurance and AD&D coverage
• Short- and Long-Term Disability Insurance
• Paid leave, i.e., sick, vacation and parental leave
• 401(k) with generous company contribution (available after one year)

Other:

• No phone calls or walk ins please; we do not have HR staff on-site
• Apply through this ad; attach resume as an MS Word .doc or a .pdf.
• Operating hours: 365 days per year, 6am to 10pm, with early/late extended hours as needed
• Located at Meacham International Airport in north Fort Worth
• We do background checks, reference checks, pre-employment screening and ongoing random drug screening

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• customer service (face-to-face): 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $18 - $24