What are the responsibilities and job description for the Inside Sales / Certification Administrator position at American Air Filter Company?
AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.
We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 98,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.
Our culture of continuous improvement, safety and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.
Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.
Position Objective:
The Inside Sales Position will work as part of the office team to achieve overall company goals. This successful team player will work with all levels within the company to successfully accomplish assigned duties.
Key Accountabilities:
* Answering incoming phone calls.
* Order entry.
* Answer price and availability inquiries.
* Follow up on backorders.
* Determine customer needs and requirements occur.
* Monitor and improve customer satisfaction.
* Prepare quotes assist sales personnel.
* Point of contact for certain key customers.
* Assist Certification Coordinator with reports, billing and scheduling.
* Maintain strong customer service focus and attitude at all times.
Position Requirements:
* Must have good written and verbal communication skills;
* Must have excellent phone and people skills;
* Ability to effectively present information and respond to questions or customer requests;
* Prior experience in a customer service position;
* Must be computer literate.
Salary Range is $60,000 - $74,000
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $60,000 - $74,000
