What are the responsibilities and job description for the CSR - Customer Service Representative position at AMERICAN AIR & PLUMBING?
Job Summary
Looking for someone with great customer service skills, computer knowledge & knows the local area! Outbound calls & scheduling tune-ups to ensure year-round work. Competitive pay & commissions, in a fun & friendly work environment. If this sounds like YOU...then come join the oldest & most trusted FAMILY OWNED A/C & Plumbing company in Brevard county!
Responsibilities
- Respond promptly to customer inquiries via phone.
- Provide accurate information regarding products and services.
- Handle customer complaints with empathy and professionalism.
- Perform data entry tasks to maintain accurate customer records.
- Conduct outbound calling to follow up on customer feedback and satisfaction.
- Collaborate with other departments to resolve complex issues.
- Maintain knowledge of company products, services, and policies.
Skills
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a focus on building relationships.
- Proficient in data entry and managing multiple tasks simultaneously.
- Experience in sales or upselling techniques is a plus.
- Familiarity with call center operations is beneficial.
- Ability to analyze information effectively and provide solutions.
- Strong problem-solving skills with a proactive approach to challenges.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
- Rotating shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Rockledge, FL 32955 (Required)
Work Location: In person
Salary : $15 - $16