What are the responsibilities and job description for the Administrative Assistant/Member Care Coordinator, AACU Operations position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union. The role is primarily responsible for providing sympathetic and compassionate assistance to beneficiaries and estate representatives for accounts of deceased members as part of the Member Care team. This role will also entail limited administrative duties to support the SVP Operations and other Operations Team leaders and departments.
What you'll do
- Communicate with deceased members’ loved ones to ascertain how the account will be transferred or settled and offer assistance with any account transactions
- Originate and update records for new deceased notifications and assign to MSR staff
- Notify and work with appropriate departments in charge of products held by deceased accounts
- Consult with Legal Department concerning questions about certain documentation or legal beneficiaries to the account
- Collect mail from centralized mailroom and distribute and / or archive documents received to appropriate files
- Assist MSR staff with gathering appropriate documents and researching online for pertinent information
- Open new Shares, Checking and estate accounts for bereaved family and assist with the transfer of existing deceased account numbers when applicable
- Assist Branch staff with bereaved family members
- Answer incoming ACD calls
- Support the SVP Operations and other Operations Team leaders and departments with administrative assistant duties (e.g., scheduling meetings, coordinate catering for meetings / recognition events, ordering stationery and supplies for Operations Team, presentation or graphing assistance; work with other Administrative Assistants when requested on Board of Directors / other key meeting logistics)
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
Preferred Qualifications - Education & Prior Job Experience
Skills, Licenses and Certifications
What you'll get
Feel free to take advantage of all that American Airlines has to offer :
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
