Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This position supports product teams and applications as a business analyst responsible for identifying project impact, sourcing and grooming data, tracking OKRs, and drawing meaningful conclusions from the analysis.
- This job is a member of the Customer Experience Innovation and Delivery within the Customer Experience Division.
What you'll do
Supports product playbacks with an emphasis on OKRsConducts product meetings; completes product tracking / analysis reports; reports to management and business owners regarding product progress, issues, and risksProvides tactical support and ad-hoc research for productProvides quantitative analysis to inform product backlog prioritizationPrepares value propositions and analysis in support of product prioritizationActs as a subject matter expert for products related to Irregular Operations and Service RecoveryPartners with business, IT and leadership to facilitate product successEngages with frontline leaders and team members to solicit and incorporate feedback into product planningSupports product requirement definition and design through assisting with user stories and participating in retrospectivesIdentifies concerns, researches solutions and assists with testingPerforms other duties as requiredAll you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in technology, business, aviation management, communications, or related fields, or equivalent experience2 years’ experience supporting business solutions or related analytical workKnowledge of common software applications such as Word, Excel, PowerPoint, Teams, SharePoint, Rally, or other product and project tracking toolsKnowledge of basic data management and analysis including tools like Cognos, Mosaic, Tableau, etc.Preferred Qualifications- Education & Prior Job Experience
3 years of airline experience
Ability to conceptualize, create and present analyses and strategies to all levels of leadership
Skills, Licenses & Certifications
Ability to effectively interact with all levels of employeesAbility to build strong consensus and achieve results as a teamAbility to think critically / analytically and draw meaningful conclusions from large datasetsAbility to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibilityKnowledge of corporate policies and operational processes and proceduresWhat you'll get
Feel free to take advantage of all that American Airlines has to offer :
Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits : On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs : We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
