What are the responsibilities and job description for the Member Services Representative, AACU Title Servicing position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Servicing Operations team within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front line staff with the servicing of titles for American Airlines Credit Union.
What you'll do
- Answer department ACD calls from members
- Perform clerical duties necessary to perfect security liens, title transfers and lien releases
- Review, maintain and track title files and reports
- Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
- Interact with field staff via telephone, e-mail and fax
- Interact with various state motor vehicle departments
- Review loan documents for accuracy and legality
- Create and promote positive name recognition for the Credit Union
- Research member inquiries and provide solutions as required in a timely manner
- Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
- Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Skills, Licenses & Certifications
What you'll get
Feel free to take advantage of all that American Airlines has to offer :
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
