What are the responsibilities and job description for the Representative, Administration Center position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Workforce Administration Team within the Technical Operations Division.
- Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
- Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Prepare and maintain various department reports, including weekly headcount reports and daily manning.
- Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
- Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
- Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
- Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
- Greets and directs team members and external visitors.
- Maintains office supply inventory and initiates department supply orders when necessary.
- Submits transactions for computer and system accesses.
- Sort, track and file data and correspondence
- Process time-sensitive requests
- Efficiently and effectively communicate to high levels leadership to address operational inquires
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
- May be required to work shifts, nights, weekends and holidays
- Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalent
- Prior administrative experience
- Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
- Minimum of 1 year experience in an office setting
- Associate’s degree or equivalent work experience
Skills, Licenses & Certifications
- Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
- Broad understanding of Workbrain or other time and attendance applications
- Ability to prepare correspondence and format reports
- Ability to maintain confidentiality with team member files, payroll data and personal information
- Ability to prioritize and organize work functions effectively
- Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
