What are the responsibilities and job description for the Specialist, Security Operations position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This position is a member of the Security Operations Team within Corporate Security, which is part of the Government Affairs Division.
- You will be part of the 24/7/365 team working in the Integrated Operations Center (IOC), providing real-time security assessments, recommendations, and other assistance in support of the overall operation of American Airlines.
- Assess reported security incidents to determine appropriate action, escalation, and response
- Monitor Global Security Events to identify potential operational security risks
- Provide guidance and assessments for all security-related incidents
- Prepare and disseminate daily briefs and security incident notifications as needed
- Make notifications of operational security incidents to relevant government agencies in accordance with regulatory requirements
- Provide support as needed for the broader Security Operations and Risk team
- Manage and execute internal and external watch lists
- Inhibit passenger tickets to restrict travel as needed
- Provide initial Corporate Security representation for all emergency activations
- Interface with Local, State, and Federal government stakeholders during security incidents
- Provide 24-hour operational security support system-wide to team members addressing security concerns
- Build relationships with internal and external stakeholders
Minimum Qualifications- Education & Prior Job Experience
- High school diploma
- Fluent in English (Read, Write, Speak)
- Work experience in one or more of the following areas: Airport/Airline, Operations Center (such as GSOC), Security, Law Enforcement
- Fluency in a second language
- Airline and/or operational security experience
- Experience with SABRE RES, DECS and/or QIK
- GSC certification
- Advanced degree and/or training, especially in emergency management or aviation
- Leadership/Supervisory experience
- Ability to be decisive and calm in a demanding operational environment
- Ability to work any shift, including weekends and holidays
- Ability to exhibit leadership, professionalism, courtesy, and respect
- Skills in problem resolution
- Ability to appropriately plan and prioritize multiple responsibilities
- Ability to handle heavy call volume, email, and in-person requests at once
- Ability to work well in a small team environment with minimal supervision
- Ability to positively adapt to frequent change
- Ability to be self-motivated and willing to initiate an action plan related to security incidents
- Ability to self-manage attendance and performance
- Knowledge of native SABRE RES, DECS and/or QIK
- Knowledge of SharePoint/PowerBI
- Knowledge of Everbridge mass notification system
- Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
