Staff Assistant, Premium Guest Services

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for developing collaborative working relationships with stakeholders in the high value customer journey as well as the operation to ensure consistency and a seamless customer experience
• The role plays a critical part in driving improvement while working closely with many stakeholders to align priorities and execute projects
• This role is part of the Premium Guest Services Operations Strategy team within the Inflight Operations group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Assist the Premium Guest Services culinary team with audit entries
• Process invoices/accounts payables
• Order club and kitchen equipment
• Assist with budget preparation and reconciliation, including month-end close
• Process Admirals Club renewals and refunds
• Update required manuals
• Coordinate business partner access within Admirals Clubs
• Acts as backup for various support functions
• Assist with managing department email inbox
• Ad hoc duties, as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Previous administration experience
• Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful, varying conditions

Preferred Qualifications- Education & Prior Job Experience

• Knowledge and experience using Coupa, native SABRE, Soleil, Ventana

Skills, Licenses & Certifications

• Strong oral and written communication skills are mandatory
• Proficiency of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Experience in a fast-paced environment and proven ability to meet deadlines
• Excellent analytical, organization and planning skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.