What are the responsibilities and job description for the Retention and Inside Sales Specialist position at American Alarm & Communications?
Join the team at American Alarm and Communications as a Retention & Inside Sales Specialist, where you’ll play a crucial role in ensuring customer satisfaction, loyalty, and continued growth. In this position, you will drive customer retention by proactively engaging with existing clients, addressing their needs, and delivering personalized solutions that reinforce our commitment to safety and quality service.
As a retention and inside sales specialist, you’ll also lead targeted inside sales campaigns to promote product upgrades, services, and exclusive offers. Your efforts will not only help customers feel more secure but will contribute to company growth by converting these opportunities into long-term client relationships.
Key Responsibilities:
- Customer Retention: Manage and execute customer retention strategies, engaging with clients to understand and address their unique needs, resolve issues, and reduce cancellations.
- Campaign Management: Develop and run targeted inside sales campaigns that drive customer engagement, promote system upgrades, and offer discounted services that enhance customer security.
- Data Analysis & Feedback: Analyze customer feedback and account data to identify service improvement opportunities and recommend proactive solutions.
- Collaboration: Work cross-functionally with sales, customer support, and operations teams to align retention and inside sales efforts with company goals.
- Reporting & Documentation: Track campaign performance, compile metrics, and provide regular updates to leadership on retention and sales activities.
- Inbound & Outbound Engagement: Manage inbound inquiries and proactively follow up on leads via outbound calls, emails, and other channels to qualify and convert opportunities. Meet or exceed established inbound and outbound performance targets, including metrics related to customer outreach.
What You Bring to the Team:
- A customer-first mindset with strong communication skills to build trust and rapport.
- Sales and retention experience with a proven ability to meet or exceed targets, including metrics related to inbound and outbound sales activities.
- Analytical skills to identify customer needs and translate them into actionable solutions.
- Organizational skills to manage multiple campaigns, customer interactions, and metric tracking efficiently.
- Enthusiasm for promoting top-quality security solutions to ensure peace of mind for our clients.
Ideal candidates are proactive, customer-focused, and adept at communication, with strong analytical and organizational skills. You’ll thrive in a fast-paced, goal-oriented environment and be motivated by the opportunity to make a positive impact on both our customers and company growth.
