What are the responsibilities and job description for the Security Alarm Technician position at American Alarm & Communications?
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Summary of duties and responsibilities:
Independently performs detailed installation, programming, testing, inspection and repair of all fire systems according to manufacturer and system specifications using American Alarm & Communication Inc's (AACI) protocols to ensure that systems are functioning properly.
Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
Installs and services small, medium, large commercial fire systems according to system specifications and AACI protocols.
Performs troubleshooting and repair functions for all commercial fire systems; programming; debugging glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipe, etc.
Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine cause of system problems. Be a "go-to" resource for colleagues often.
Instructs customers in fire systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints.
Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed and timely paperwork and reports to management. Completes as-builts. Uses company CRM programs for submitting service tickets or researching customer information.
Oversees the work of systems apprentices checking for quality, safety and accuracy. Provides feedback to supervisors on apprentice performance. Acts as onsite project lead to meet project timelines and goals.
Other duties as required by management.
Education: High School Diploma or equivalent experience. Completion of a vocational, technical or license training program a plus.
Experience: Knowledge of installing, testing, inspecting and repairing fire alarm systems. Notifier experience a plus.
License/Certification: Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm or other municipal certifications a plus. Valid Driver's License.
Physical requirements:
Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
Must be able to respond to audible and visual signals indicating that the system is functioning properly.
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.
