What are the responsibilities and job description for the SENIOR SALES ADMINISTRATOR position at American Alarm & Communications?
Summary
The Senior Sales Administrator supports the sales team by managing administrative and coordination tasks for an assigned Enterprise-Level Sales Representative. This role involves driving team productivity, fostering collaboration, and ensuring exceptional customer support.
Responsibilities
Sales Coordination
- Assist the sales representative with lead follow-ups, customer inquiries, and incident resolution.
- Manage and prioritize the sales representative’s calendar.
- Attend site walk-throughs, take notes, and capture photos as needed.
- Draft communications, create quotes, and prepare reports, such as subcontractor letters or customer spreadsheets.
- Assist with bid packages, proposals, contracts, and ensure accuracy.
- Provide product data sheets, complete AIA spreadsheets, and prepare project closeout packages.
- Support government bid processes, including managing bid platforms like DCAMM and CommBuys, finding opportunities, posting bids, and reporting.
- Identify and implement process improvements for workflows such as document management.
- Prepare commission calculations, sales reports, and profit job submissions.
- Collaborate with other sales administrators to ensure coverage during absences or peak times.
- Act as a liaison between sales and other departments to resolve urgent issues.
General Support
- Maintain confidentiality of customer transactions and pricing.
- Communicate effectively with customers and internal teams.
- Support company initiatives like trade shows, events, and sales meetings.
- Perform other duties as assigned.
Qualifications
- Proven experience as an Sr. Administrative Assistant or similar role.
- Proficiency in CRM software and Microsoft Office.
- Strong organizational, interpersonal, and multitasking skills.
- Attention to detail and ability to meet strict deadlines.
- Preferred: Associate degree or equivalent, and experience in sales or customer service.
Competencies
- Judgment: Makes sound decisions and involves stakeholders when appropriate.
- Professionalism: Treats others with respect and handles pressure effectively.
- Adaptability: Excels in dynamic environments and manages unexpected challenges.
- Dependability: Meets deadlines, follows through on tasks, and communicates plans.
Values
Adheres to the “Four-Way Test” by ensuring actions are truthful, fair, and beneficial while promoting goodwill.
Equal Opportunity
American Alarm & Communications, Inc. complies with the ADA and state disability laws, ensuring equal opportunities and accommodations for qualified individuals with disabilities.
