SYSTEMS TECHNCIAN

Hired licensed technicians will receive a $5000.00 sign on bonus!

Great money. Great benefits. Minimal bull.

We know you have a lot of options for work these days, so let’s cut to the chase. We ask you to join our team, because we believe there’s no better place to build or finish your career in the security systems industry. We’ve been at this for 52 years, still family-owned, and the first employee we hired is still with us today. That tells you something about how we value people, and how our employees value working here. We have multiple opportunities in our Wallingford, CT Location.

Summary of duties and responsibilities

Independently performs detailed installation, testing and inspection, and repair of all intrusion, fire, access, and video systems according to system specifications and protocols to ensure systems are functioning properly.

Duties and Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and procedures to ensure that systems are functioning properly. Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and rules to ensure that systems are functioning properly.
• Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as: programming; troubleshooting computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipe, etc. Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine the cause of system problems.
• Instructs customers in intrusion, fire, access control and video system operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Assists in the explanation of systems alternatives to potential customers. Recommends ways to use additional features and capabilities of system installations.
• Maintains accurate records of all inspections, service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management.
• Oversees the work of Systems Apprentices checking for quality, safety, and accuracy. Provides feedback to Supervisors on Systems Apprentice performance. Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer's specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems.
• At least one specialty and basic understanding of networking is required.
• Basic project planning, administration, and execution.

License/Certification

• Rhode Island TST license. Valid Driver's License. Manufacturing Certifications such as Notifier for Fire Alarm. Industry Certifications recommended: e.g., NICET Fire Alarm, EST, NTS/ESA, BICSI. Also, the ability to obtain a Massachusetts Security Certificate of Clearance or equivalent in other states and DOD clearance. For all: ESNT Network Certificate, Network recommended. American Alarm reimburses employees for expenses related to license renews.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.
• Ability to lift up to 50 lbs. and working in confined spaces.

All candidates must submit to a pre-employment drug screen and background check prior to active employment

About us: American Alarm and Communications, New England’s largest independent security systems integration and monitoring company. Our company was founded in 1971 in Massachusetts. It’s a privately held, family-owned business, dedicated to serving customers and providing a rewarding experience for its employees for decades to come.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.