What are the responsibilities and job description for the Customer Service/Product Technician position at American Aluminum Accessories?
The Customer Service and Sales Associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Produces customer quotations and proposals.
Operates accounting, word processing and spreadsheet applications.
Assists in maintaining and monitoring electronic data for established customers.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer service expectations.
Maintains detailed files for documentation.
Creates proposals, letters, quotes, and miscellaneous correspondence.
Answers sales call and provides information as needed.
Serves as liaison with manufacturing, designing, and shipping personnel.
Performs other duties as assigned.
Position Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Math Ability:
Ability to perform basic math.
Reasoning Ability:
- to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions.
The noise level in the work environment is usually loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to rub, handle, or feel and reach with hands and arms.
Must be able to stand and work for extended periods of time (up to 8-10 hours).