What are the responsibilities and job description for the IS Support Engineer position at American Arbitration Association?
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Position Spotlight:
Are you a tech-savvy problem-solver with excellent communication skills and a passion for helping others? Join the Information Security team at the American Arbitration Association as an IS Support Engineer. In this role, you'll provide critical frontline technical support to our organization, troubleshooting hardware, software, and network-related issues, while ensuring our team members can work efficiently and effectively.
Opportunity Overview
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads in arbitration and mediation across diverse industries, providing professionals unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.
Our competitive compensation package includes performance incentives, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. At the AAA we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Position Spotlight:
Are you a tech-savvy problem-solver with excellent communication skills and a passion for helping others? Join the Information Security team at the American Arbitration Association as an IS Support Engineer. In this role, you'll provide critical frontline technical support to our organization, troubleshooting hardware, software, and network-related issues, while ensuring our team members can work efficiently and effectively.
Opportunity Overview
- Work Environment: Hybrid role (3 days onsite/2 days remote) based out of our headquarters in Downtown Manhattan
- Compensation Range: $70,000 - $74,000 annually, plus quarterly incentive opportunities
- Provide responsive first-level technical support via phone, email, chat, or in-person
- Troubleshoot and resolve hardware, software, and network issues efficiently
- Install, configure, and maintain computer systems, applications, and peripheral devices
- Manage user accounts including password resets, access provisioning, and deactivation
- Document support requests, resolutions, and recurring technical issues in the ticketing system
- Escalate complex issues to advanced support teams when necessary
- Support IT asset management, including inventory tracking and equipment deployment
- Implement security best practices through antivirus updates, patch management, and access controls
- Provide basic training and guidance to users on IT tools and best practices
- Collaborate with other IT team members to improve processes and efficiency
- Bachelor's degree in computer science or related field with 1 years of experience in a support or helpdesk role, or equivalent combination of education and IT experience
- Experience with Windows, macOS, Active Directory, Imaging Software, Microsoft 365, and basic cloud applications
- Strong troubleshooting and problem-solving abilities
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users
- Ability to prioritize tasks and efficiently manage multiple support requests simultaneously
- Strong interpersonal skills with a customer service mindset
- Availability to work flexible hours when needed
- Proactive approach to identifying and resolving issues
- Commitment to maintaining confidentiality and following security protocols
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads in arbitration and mediation across diverse industries, providing professionals unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.
Our competitive compensation package includes performance incentives, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. At the AAA we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Salary : $70,000 - $74,000
