Home Warranty Claims Adjuster

Overview

Founded in 2002, American Auto Shield (AAS) specializes in 3rd party home and vehicle service contract claims administration. AAS has a headquarters in Lakewood, Colorado, and we operate a satellite office in St. Peters, Missouri. For more than two decades, American Auto Shield has experienced tremendous growth, which equates to fantastic career opportunities for our employees.

The American Auto Shield Home Warranty Claims Adjuster is a full-time, on-site position at our St. Peters, MO office. This position is responsible for providing customer service to contract holders, home service providers and parts/product suppliers in a call center environment. Determine the company’s liability related to all home warranty claims and address any customer and/or inquiries related to contract procedures and coverage.

Job Location

St. Peters, MO

Salary

The Home Warranty Claims Adjuster earns competitive compensation from $24-26/hr *

Responsibilities

What You Will Do in This Role

• Review claims for proper diagnosis and determine appropriate coverage
• Claims handling, including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completion
• Purchase outside parts/replacement product, when necessary, in order to keep claims cost in line
• Knowledgeable of home appliances and systems, including electrical, plumbing and HVAC to ensure proper administration and handling
• Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures
• Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties

Qualifications

What You Need to Join Our Team

• 2 years experience in appliance repair, HVAC, maintenance, home service repair, or alike
• Must be able to understand all aspects of the Home Warranty claims process and proper skill handling with customers and home services partners
• Strong knowledge of home repair services preferred (HVAC, Electrical, Plumbing and Technical adjusting knowledge)
• Ability to read, analyze, and interpret contracts and coverage pages
• Basic skills; Microsoft Suite, Internet Software, Contract Management Systems
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines
• Ability to work independently with the help and support of the team and management
• Ability to administrate claims in a call center environment working at a steady pace with accuracy while maintaining efficiency throughout the claims process
• Must work with a high sense of urgency in a fast-paced environment

Required Education/Certifications

• High School Diploma / GED

Why work for us?

We are excited to provide

• Competitive compensation from $24-26/hr *
• Comprehensive benefits package
  • Medical
  • Dental
  • Vision
  • Short/Long Term Disability
  • Life Insurance
  • Flex Spending Account
• 401 (k) **
• PTO
• Paid Sick/Wellbeing Time Off
• Employee Assistance Program
• Voluntary Benefits
  • Pet Insurance
  • Life Insurance
• Wellness Program
• Satisfaction of work with a highly skilled team to make a company-wide impact
• Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible for 401 (k) the first of the month after the 1st 90 days.

Company Core Values

Our company core values are integrity, respect, accountability, collaboration, and innovation. These values serve as cultural cornerstones and the foundation of behaviors that drive our organization to excellence.