What are the responsibilities and job description for the Retail Development Officer position at American Bank and Trust?
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Deposit Disclosure Audit Reviews:
- Conduct regular audits of deposit disclosure documents to ensure compliance with regulatory requirements.
- Identify and report any discrepancies or areas needing improvement in deposit disclosures.
- Assist in updating and maintaining accurate deposit disclosure records.
- Internal Communication:
- Respond to inquiries from internal retail team members through internal communication channels (e.g., email, messaging platforms).
- Research and provide detailed and timely answers to complex retail inquiries that require in-depth understanding of retail policies, procedures, and best practices.
- Training Support:
- Develop and deliver specific training sessions for retail branch teams on new policies, procedures, and compliance requirements.
- Collaborate with Learning & Development Officer to create training materials, such as manuals, guides, and presentations; and lead meetings to support retail branch team education.
- Procedure and Process Testing:
- Assist in testing new retail procedures and processes before they are implemented across all branches.
- Gather feedback from retail branch teams on new procedures and processes, and report findings to the SVP.
- Help identify potential areas of improvement based on testing results and team feedback.
- Documentation and Reporting:
- Document findings from audits, and testing, and provide regular reports to the SVP.
- Create and maintain spreadsheets to track various aspects of retail operations, such as sales data, training progress, and audit results.
- Training Needs Assessment:
- Work with the Retail Learning and Development Officer to assess the training needs of retail branch teams.
- Help gather feedback from retail staff to identify gaps in knowledge and skills.
- Ongoing Support:
- Provide continuous support to retail branch teams by addressing training-related questions and concerns.
- Develop a system for tracking and following up on training opportunities.
- Will travel regularly for on-site training and support to all branch locations.
- Resource Development:
- Assist the Learning and Development Officer in creating and updating training resources and guides.
- Ensure that all training materials are up-to-date and accessible to all retail staff.
- Assist with assigned projects, ensuring the tasks are completed on time and meet the required standards.
TEAM/COMMITTEE ASSIGNMENTS:
- TBD
ROLE QUALIFICATIONS:
Education
- Bachelor’s degree in business or banking preferred.
Experience
- A minimum of 5 (previously 3) years within a community financial institution environment
- Experience in retail or development strategy preferred.
- Experience in training and development is advantageous.
Other Skills and Abilities
- Strong analytical and research skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Detail-oriented with strong organizational skills.
- Knowledge of regulatory requirements related to deposit disclosures.
- Strong collaboration and teamwork skills.
WORKING CONDITIONS:
Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work will be needed to meet the needs of customers and employees. Out-of-town and overnight business travel will be required. Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.
GENERAL NOTICE:
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.
