Branch Manager l

The position of Branch Manager is responsible for providing leadership and support by guiding, coaching, and scheduling branch staff; performing management duties related to branch operational activities and financial services; embracing accountability and ensuring the quality and consistency of all new account documentation and teller transactions; creating a cohesive team within the branch and across other Bank departments; assisting clients in their selection of various accounts and financial services; cross-selling the Bank's products and services; promoting business lines for new services; solving clients and operational issues, responsible for client experience and ensuring regulatory compliance. The position of Branch Manager also requires full knowledge, skills, and the ability to function as a personal banker and a teller as staffing needs arise.

This position is also responsible for business development by making outside business development calls to sell and promote all commercial and retail products and services.

Sales

• Calls on potential clients and introduces appropriate bank financial products and fee-based services
• Utilizes CRM system
• Visits with referral sources regarding new business
• Maintains awareness of and involvement in community, civic and professional activities
• Determines financial needs of existing and prospective clients
• Takes a pro-active lead in cultivating and maintaining the front-line sales culture for the branch
• Lead front line sales initiatives including cross-selling Bank products and referring clients to other American Bank lines of business or sister companies
• Promote sales and service opportunities at all levels within the branch
• Ensures new client protocols are completed

Operational Functions

• Accountable for all branch operations activities and ensures the quality and consistency of all work
• Inform Regional Manager of all operational activities and branch management issues including but not limited to staffing, facilities, personnel, and clients’ transactions
• Know all functions within the branch and be able to perform duties as required including but not limited to all personal banker and teller duties
• Literate in PC hardware and various software applications including Microsoft Outlook
• Accountable for all functional activity including but not limited to teller outages, deposit account exceptions, facility and property upkeep, staff time sheets, safe deposit activity, ATM, vault duties and cash policy levels
• Adheres to procedures and controls that are consistent with Type 1 audit standards
• Responsible for authenticating the client’s identity and their authorization to act on behalf of the account as stated in the account holder's signature contract prior to releasing, changing or altering any account information

Client Service

• Instills a high-value, distinctive and consistent client-interaction process in the regional branches. Supports the “Make It Happen” culture
• Take personal accountability for the client and maintain excellent client relations
• Communicates effectively with internal and external clients

Leadership Management

• Provides leadership and management of branch staff that exemplifies the Bank’s values and ensures alignment with the Bank’s strategic goals
• Supervises, leads, and supports individual staff members
• Inspires commitment from branch staff
• Develops a collaborative team environment within the branch and across the Bank
• Willingness to assist other branches when needs arise
• Seeks creative ways to solve issues and resolve conflicts
• Train and develop new team members
• Evaluates, provides feed-back, coaches, and serves as a mentor to staff
• Resource for personal bankers and tellers including negotiable instrument law, account opening requirements, compliance with deposit account documentation and bank policy and procedures
• Conduct daily huddles
• Perform other projects and duties as assigned

Experience Required

Branch Manager I