Job Description
Job Description
At American Bank, we’re focused on building personal connections with our clients, delighting them with our service, and providing a full range of forward-thinking products and solutions built around their specific goals.
We’re growing and we need talented, smart, and dedicated professionals to help us continue expanding. If you’re interested in forming lasting client relationships and working with the best bankers in the Lone Star State, let’s talk.
We're looking for a Teller / Personal Banker to provide excellent client services by processing both business and individual banking transactions and cross-selling bank services. This position is also responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. This position must be able to work at different branch locations as business needs dictate.
Essential Duties & Responsibilities :
Sales
- Delight clients by being attentive to their banking needs
- Answer questions providing accurate information or making the proper referral if necessary
- Develop strong relationships with clients ensuring client onboarding actions are followed (
- Develop new account relationships with prospective clients (business development contacts)
- Be proactive in assisting clients in establishing electronic services such as online banking, eStatement and mobile deposit
- Engage in learning and becoming familiar with American Bank subsidiary products and services – looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individuals and referring products and services
- Follow and use onboarding tools to provide above and beyond service and exceed clients’ expectations
Teller
Delight clients by being attentive to their banking needsProcess various teller transactionsManage and balance drawerProcess Domestic and Foreign wire transfersAccept and process items to be sent for collectionAssist as needed with vault duties, safe deposit box access for clients, and / or as needed in the branchMay be responsible for Bank opening and closingAnswer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller stationRemain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc.Maintain the highest-level confidentiality with all information obtainedRepresent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workersMaintain strict adherence and compliance to all laws, rules, regulations, and internal controls, including but not limited to : Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, and Fair Lending regulations.Perform additional duties and special projects as assignedPersonal Banker
Delight clients by being attentive to their banking needsOpen new accounts (matching needs with appropriate products)Process consumer loan applications (including the initial interview and the denial or the approval, loan closing / funding)Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessaryRemain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clientsProvide notary servicesCall clients regarding overdrawn accountsHave a general understanding of the operations of electronic banking productsAbility work at different branch locationsOrder or instant issue debit cardsOrder check and deposit slipsAssist clients with Safe Deposit Box servicesRequest OFAC inquiriesAssist clients with FDIC guidelinesProcess transaction disputesProcess domestic and foreign wire transfersTravel to other branches for trainingDistribute incoming mail and interoffice mailComplete Closed Account formsComplete Change of Address formsMiscellaneous
Prior to changing, altering or releasing any account information, responsible for authenticating the client’s identity and their authorization to act on behalf of the account as stated on the account’s signature card contractPerforms additional duties and special projects as assignedNon-essential Duties & Responsibilities
Ability to operate telephone, fax machine and PCAbility to carry and place teller’s drawer in placeAbility to carry large bags of moneyRestock supplies as needed (example : water, paper, etc.)Observe clients carefully as they enter and exit the bank doorsExperience Required
Personal Banker I / Teller : Grade 7
Previous service experience required; teller experience preferredExtensive cash handling and balancing experience requiredPrevious new accounts or Personal Banker experience preferred but not requiredPersonal Banker II / Teller : Grade 8
Minimum of 1 year experience as a Personal Banker / TellerAbove average performance review scorePersonal Banker III / Teller : Grade 9
Minimum of 2 years’ experience as a Personal Banker / TellerAbove average performance review scoreAdditional assignment of leadership duties including various Branch Champion RolesQualifications
Excellent client service skills including attentiveness, information retention, tact and diplomacyThorough knowledge of the Bank’s products and servicesProfessional image (business attire and professional communication etiquette and interviewing skills)Competence with computers, telephone and other office machineryThorough knowledge, comprehension, and benefits of all retail policies and proceduresPro-active personality (ability to seek out and ask for business instead of waiting for it to come)Excellent written and oral communication skillsFamiliar with retail banking regulations and responsibilitiesAbility to work in a fast-paced environment and under pressure as neededThe ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisionsFlexible regarding schedulingAvailable to work rotating Saturdays and eveningsMust be able to work at different branch locations as business needs dictateEducation
High school graduate or equivalent
