What are the responsibilities and job description for the Customer Account Specialist position at American Bath Group?
American Bath Group is a leading manufacturer of high-quality bathing products, dedicated to innovation, craftsmanship, and customer satisfaction. With a strong portfolio of trusted brands, we provide a wide range of tubs, showers, and bathing solutions designed for both residential and commercial applications. Our commitment to excellence, safety, and sustainability drives us to create products that enhance everyday life. At American Bath Group, we value teamwork, integrity, and continuous improvement, making us a great place to build a rewarding career in the manufacturing industry.
We are currently seeking to add a Customer Account Specialist to our team in Arlington, TX. This position is responsible for managing customer relationships, processing orders, and ensuring a high level of customer satisfaction. This role serves as the primary point of contact for assigned accounts, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs.
Primary Responsibilities
- Serve as a point of contact for customers, addressing inquiries and providing solutions.
- Process and manage customer orders, ensuring accuracy and timely fulfillment.
- Maintain customer records, track order status, and provide updates as needed.
- Handle customer complaints, troubleshoot issues, and coordinate resolutions.
- Develop and maintain strong relationships with customers to drive satisfaction and repeat business.
- Document and track progress of inquiries to ensure adherence to established Key Performance Indicators (KPIs), and Service Level Agreements, and quality standards.
- Ensure compliance with company policies, industry regulations, and customer service standards.
- Complete other administrative duties as assigned to ensure the flow of work within the department.
Required Skills/Abilities
- Excellent problem-solving skills and the ability to work in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to build and maintain positive relationships with customers and internal teams.
- Strong organizational skills with a keen attention to detail.
- Proficiency with CRM systems, Microsoft Office Suite, and order management software.
Education & Experience
- High school diploma or equivalent required.
- Minimum of two (2) years of experience in customer service, account management, or sales support.
Physical Requirements
- Comfortable working in an office setting, including frequent interaction with others.
- Prolonged periods of sitting and working at a computer.
American Bath Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
