What are the responsibilities and job description for the Product Warranty Analyst position at American Battery Solutions?

Job Summary :

The Product Warranty Analyst is responsible for monitoring warranty processes, claims, and daily warranty operations. They establish and implement warranty-related policies and procedures, analyze warranty claims and data to determine accuracy and validity, and manage warranty databases to maintain and report on accurate records.

Responsibilities :

Provide input to customer Product Warranty process.
Help define and utilize methods, processes, and tools to deliver accurate information on time, withing the department budget efforts.
Supports improvement in product reliability.
Identify and develop preventative measures to reduce incident / problem re-occurrence.
Develop processes and tools to maximize the effectiveness of failure-mode part analysis and minimize part analysis time.
Work with cross-functional teams to address and resolve technical and commercial warranty issues.
Analyze data and develop reporting methodologies to provide the organization with meaningful tools that drive product improvement.
Assist in developing tools and processes that ensure clear and accurate reporting of internal and external warranty status and appropriate activities.
Create warranty-related policies, procedures, work instructions, and promote application within the NA / SA warranty team.
Adhere to federal and state regulations.
Adhere to all company policies, processes, and procedures.
Performs other duties as requested, directed, or assigned.
Predictable and reliable attendance.

Position Qualifications :

Bachelor’s degree in Engineering, Business, Automotive Business / Administration, Finance or Management or equivalent experience.

Minimum of three (3) years of automotive and / or manufacturing warranty experience.

Knowledge of industry terminology, standard processes and practices, OEM warranty systems, understanding of electrical / technical systems, and the ability to learn warranty specification.

Effective decision making and problem-solving skills.

Strong understanding of customer service principles and best practices.

Excellent interpersonal and communication skills, both written and verbal.

Experience using customer service software, databases, and tools.

Working knowledge of Microsoft Office Applications and SalesForce software.

A deep commitment to delivering excellent customer experiences and ensuring customer satisfaction.

Ability to gather customer feedback and use it to improve service quality.

Highly organized and detail oriented.

Flexibility to adapt to changing customer needs and business demands.

Willingness to work in a fast-paced environment.

Effective communication with both customers and internal teams, including senior management.

Assertive, and not afraid to share their opinion.

Key Competencies :

Focuses on Quality : Drives work results with a quality focus on actions and results.

Decision Making & Analysis : Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and / or root causes of problems

Continual Improvement : Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.

Takes Initiative : Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.

Delivers Results : Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.

Teamwork : Works cooperatively with others to accomplish team goals and organizational objectives.

Communications : Exchanges thoughts, feelings, and information effectively.

Physical Requirements / Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods sitting at a desk and working on a computer.

Constantly operates a computer and other office equipment.

Ability to adjust focus, especially due to concentration on a computer screen.

May need to lift and carry up to 30 pounds and / or position the body to reach items on the floor / below knee level or reach overhead.

The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.

The noise level in the work environment can be moderately loud.

Must be able to manipulate equipment for calibration and modification.

Prolonged periods of operating equipment.

Why Join Us

American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.

Benefits Overview

Paid time off includes 4 weeks, 15 holidays, and parental leave.

100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.

Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.

Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.

Voluntary benefits offerings.

Tuition assistance.

Employee Referral Program.

Employee development and career growth opportunities.

About Us

American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business.

As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.

The Location - Lake Orion

American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township has more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you’ll be at the center of it here!

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

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