Reports to: Senior Manager, IS Infrastructure

Our Organization

We are a medical specialty certifying board serving anesthesiologists. Since 1938, we have been administering certification exams and today we take an innovative approach to certification and continuous learning. We foster practice standards that instill confidence and trust that board-certified anesthesiologists have the knowledge and skills to provide high-quality patient care. We are dedicated to elevating expertise in an evolving profession. Our mission is to advance the highest standards of the practice of anesthesiology. We work together with physician anesthesiologists to ensure they provide the best care possible for every patient, every day.

Position Description

The Digital Equipment Technician I will provide teleconferencing, audio/visual, PC and iPad support at The American Board of Anesthesiology business office, Assessment, and Conference Centers.

Education

• High school diploma or equivalent required.
• Experience or education equivalent to completion of two years of college-level coursework in computer science, information technology or a related field or an equivalent combination of education and experience.

Skills

• Strong knowledge of A/V systems, including surveillance cameras, projectors, large displays, teleconferencing tools, sound systems, and digital media players.
• At least 2 years’ experience troubleshooting and diagnosing computer hardware and software issues.
• Knowledge of networked Windows-based PCs and Apple iPads.
• Knowledge of operating systems Windows 11, Linux and Mac OS.
• Excellent customer service skills with both internal and external clients.
• Experience with safe work practices/requirements and ensuring compliance.
• Excellent verbal and written communication skills for communicating within team, internal and external clients.
• Organized and able to work with little or no supervision.
• Strong team player.
• Able to prioritize personal workload.
• Ability to work in a fast-paced, changing work environment.
• Demonstrate flexibility and willingness to work in other functions of ABA as necessary.
• Ability to learn new applications and programs.

Experience

• A minimum of 3 years’ experience in a related field in an educational institution/business/medical environment.

Specific Responsibilities

• Provide computer/audio/visual support for business meetings and assessments during business hours, with weekend/after-hour availability as required.
• Operate and manage camera systems to assist examination observation in the Assessment Center; schedule camera operation; archive recorded sessions per policy.
• Exam set-up based on department requirements.
• Computer equipment installation and equipment troubleshooting.
• Order supplies as needed, working with various vendors.
• Stay current on emerging technologies related to IT and A/V systems.
• Provide the necessary expertise and support for the maintenance/repair, inspection, testing requirements of A/V equipment and software, iPad preparation and deployment for the Assessment Center, and support for Windows PCs in the Assessment Center and Conference Center.
• Travel to support remote ABA operations as needed.
• Work on infrastructure projects as a member of the Infrastructure team.

Special Requirements

• Weekend workdays 16-18 days per year.
• Ability to work on feet consistently for extended periods of time.
• Ability to crawl underneath desks to install equipment on occasion.
• Regularly lift and or move up to 25lbs/12kg.
• Frequently lift and/or move up to 50lbs/23kg.
• Regularly required to stand; walk; sit, bend, and talk or hear.
• Heights; may require some work off a step ladder.
• Must be able to work onsite in Raleigh, NC at least two days/week.