What are the responsibilities and job description for the Junior Systems Engineer position at American Board of Anesthesiology Inc?
Job Description
Job Description
Junior Systems Engineer
Reports to : Senior Manager, IT Infrastructure
Our Organization
We are a medical specialty certifying board serving anesthesiologists. Since 1938, we have been administering certification exams and today we take an innovative approach to certification and continuous learning. We foster practice standards that instill confidence and trust that board-certified anesthesiologists have the knowledge and skills to provide high-quality patient care. We are dedicated to elevating expertise in an evolving profession. Our mission is to advance the highest standards of the practice of anesthesiology. We work together with physician anesthesiologists to ensure they provide the best care possible for every patient, every day.
Position Description
The Junior Systems Engineer provides technical support for computer and network systems (used internally and externally), recognizing and resolving PC, server, and network problems as they occur. Provides technical support for internal and, if needed, external customers. Builds and maintains working environments for the ABA’s information systems. Prepares documentation for server and network infrastructure, including environments for the ABA’s software development efforts. Keeps all documentation current and relevant. Monitors key systems and responds to issues and alerts. Supports key infrastructure projects as a member of the Infrastructure team.
Education
Baccalaureate degree or comparable work experience is required.
Skills
Proactive self-starter with excellent interpersonal, communication, and customer service skills.
Strong analytical and problem-solving abilities in a dynamic environment.
Ability to manage multiple tasks and projects simultaneously.
Collaborative team player with a focus on achieving common goals.
Meticulous attention to detail.
Quick learner with a passion for staying current with emerging technologies and industry trends.
Proficient in a variety of computer and networking software and hardware technologies.
Skilled in installing, configuring, and maintaining workstations, laptops, servers, cameras, IT systems, and related hardware and software.
Knowledgeable in computer / network systems infrastructure requirements and standards.
Familiar with virtualization technologies and applications.
Basic understanding of cybersecurity systems, applications, and procedures.
Basic knowledge of disk storage systems, including NAS and SAN technology.
Basic understanding of multi-site networks and colocation facilities.
Capable of producing high-quality systems and network documentation and keeping it up to date.
Experience in scripting for automation and task efficiency.
Experience
A minimum of 3 years supporting PCs running the MS Windows operating system.
A minimum of 3 years’ experience managing servers running MS Windows operating systems.
Good understanding of Cisco networking.
Experience with Microsoft Active Directory.
Good understanding of software development principles as it applies to creating and supporting information systems environments and installations.
Specific Responsibilities
Install, configure, and maintain computer and network operating systems and application software, as appropriate.
Diagnose and resolve problems affecting desktop PCs, servers, and networks. Respond to support calls in a fast, effective, and courteous manner, whether during business hours or when “on call”.
Perform the collection, analysis, and reporting of data for use in maintenance, performance tuning, and capacity planning.
Create and maintain working environments for the ABA’s information systems.
Assist IT staff with capacity planning and business continuity planning as needed.
Track inventory and order new hardware and software as needed.
Maintain knowledge of the latest computer technologies.
Provide mentoring and coaching to less experienced engineering staff.
Travel to support remote ABA operations as needed.
Provide the necessary expertise and support for the maintenance / repair, inspection, testing requirements of A / V equipment and software, iPad preparation and deployment for the Assessment Center, and support for Windows PCs in the Assessment Center and Conference Center
Provide end-user support and monitor key systems, including periodic after business hours support.
Lead and contribute to projects as a member of the infrastructure team.
Special Requirements
Saturday workdays 12-14 days per year.
Ability to work on feet consistently for extended periods of time.
Ability to crawl underneath desks to install equipment on occasion.
Ability to work on step ladders on occasion.
Ability to lift up to 50 pounds on occasion.
Must be able to work onsite in Raleigh, NC at least two days / week.
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