Manager, Assessment Production Operations

The American Board of Internal Medicine (ABIM) is currently seeking a Manager, Assessment Production Operations to join our team. In this role, the Manager, Assessment Production Operations will oversee the production and administration of ABIM examinations. As a core member of Psychometrics leadership team, the Manager, Assessment Production Operations will participate in department-level strategic decision making including staffing decisions and budget allocations. This role also serves as a representative of the department and the organization with external organizations and vendors.

Reporting to the Vice President, Psychometrics, the Manager, Assessment Production Operations has the following primary responsibilities:

• Manage, supervise, and coordinate operational functions related to exam production including scheduling exam production deadlines with other ABIM departments and vendors. Exams include certification exams in internal medicine, its subspecialties, added qualifications, and the recertification exams in these areas.
• Participate in determining standards and guidelines for exam production procedures and practices. Monitor and evaluate the procedures for continuous quality improvement of exam production operations.
• Manage and oversee work of exam production staff.
• Create and monitor department budget in conjunction with Psychometrics leadership team and other key staff. Plan for projects by anticipating the scope of work and required resources. Understand the importance of operational and project planning processes as it relates to the use of company’s fiscal and human resources.
• Assist in the maintenance and development of item bank programs, involving working with Test Development, Research & Innovations, Exam Experience, and IT staff members to design and implement user tools to support present and future exam production functions.
• Manage and coordinate: CBT exam process; conversion of secure examinations and Longitudinal Knowledge Assessments (LKA) for computer-based testing (CBT); exam production related to testing of candidates with special needs; creation and delivery of all exams for test vendors. Ensure the generation of post reg files for all secure examinations.
• Ensure exam tutorials for the vendors are accurate and up to date. Work with an intradepartmental committee to plan exam dates for vendors.
• Manage, coordinate, and participate in projects requiring expertise in new technologies for Psychometrics.

We are seeking a highly skilled and experienced professional with a bachelor’s degree and at least 5 years of relevant work experience in professional or educational testing or operational assessment, including supervisory experience. The ideal candidate will have a strong background in managing assessment projects, leading teams, and applying best practices in testing. They will be proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Access), including file merges and database management, as well as HTML, XML, and vendor QTI standards. Comfort with PC/Windows-based systems and basic word processing is also required.

The successful candidate will demonstrate excellent organizational, planning, and problem-solving skills, with the ability to manage multiple projects, meet deadlines, and adapt to shifting priorities. Strong written and verbal communication skills are essential, as well as the ability to build professional relationships with external customers, ABIM staff, and Board members. They should have experience managing projects end-to-end, with strategic thinking and sound decision-making based on analysis and facts. The candidate must quickly grasp ABIM policies and communicate them effectively. A commitment to confidentiality and integrity, along with flexibility and a willingness to learn new skills, is essential. Periodic U.S. travel for vendor meetings and conferences is required. This is an exciting opportunity for a detail-oriented, results-driven professional to contribute to high-quality testing and assessment initiatives in a fast-paced environment.

* * *

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.

ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.

We look forward to learning more about your interest in joining our team. Apply online, or email your resume to careers@abim.org. EOE