Indirect Sales Support - Duluth, MN

Description

At American Solutions for Business, we pride ourselves on helping people live their American dream.  As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions.  Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more. 

Our Duluth, MN sales hub is looking to add to their team!    The Indirect Sales Support Representative is responsible for coordinating and overseeing all administrative activities as it relates to the processing of sales orders.  Provide support, service and communication to assigned sales associates and their fulfillment programs with status updates to clients, vendor contacts and home office support teams. 

This position will require working onsite in the Duluth, MN office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Process sales orders, discrepancies, inventory documents daily per established department policies and procedures.

• Enter complex orders (direct ship, split ship, multiple vendor, multiple ship, customer-owned inventory, inventory released, etc) save in order management system and tagged in the workflow management system (Mfiles). 
• Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order.
• Match vendor invoices and warehouse packing slips to purchase orders
• Apply shipping charges to orders
• Invoice customer upon receipt of all paperwork; verifying costs on order are accounted for and are accurate
• Attach invoices to consolidated header for summary billing
• Run customer reporting as backup to summary billing

Provide timely support, research and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:

• contact vendors regarding missing vendor invoices or documentation of credits applied to an account
• contact sales associate regarding missing purchase orders providing scanned version of invoice

Collaborate with inventory, finance and other home office support teams to meet or exceed sales, client and vendor expectations.

• Coordinate updates when warehouse or vendor destroys old merchandise
• Gather and prepare information for credit memos.
• Input orders for warehouse and remote locations.
• Gather inventory receiving documents and forward documentation to Inventory Team for receipt completion.
• Assist with inventory reconciliation as required.
• Attend account related meetings and conference calls.

Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, aged invoices, and consolidated billing utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports. 

Establish and maintain a professional working relationship with sales associates and account managers to include a complete understanding of the complexities within their business unit.

Communicate directly with customer in regards to invoice status. Answers customer questions or directs them to appropriate personnel for assistance.

Perform other duties as assigned and meet all department guidelines.

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                   

Required: High school diploma or general education degree (GED);  plus at least one to three years’ experience or education in customer service, accounting, or inventory control and one to two years’ experience as a Sales Support Representative I or combination of both. Preferred: Associate’s degree in business management, finance, inventory or related field, plus two to three year’s experiences as a sales support representative or combination of education/experience.

Competencies

Customer/Client Focus.                  Communication Proficiency              Flexibility

Problem Solving/Analysis.             Organizational Skills                        Teamwork Orientation

Time Management.                        Technical Capacity                           Accounting

Language Skills                                                

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence.  Ability to speak effectively with fellow employees, management and Sales Associates of the organization.

Mathematical Skills                                                     

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability                                             

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                               

Must possess an intermediate working knowledge of Microsoft Office programs, and have experience working with internet based programs and email.            

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station, which requires repetitive wrist and hand movement.

Duties require sight, speech and hearing. Specific vision abilities required by his job include close vision.  The employee must rarely lift and/or move up to 20 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military

Salary : $19 - $25